WowpetsmartReviews of wowpetsmart.com

I ordered 3 “indestructible” toys for my dog. The first one lasted 10 minutes before she tore open the belly to pull out all the stuffing and the squeaker. I have emailed customs support times and have received no reply.

Garbage, indestructible toys lasted 3 days. Cheaper than any usual pet shop type.

I ordered two indestructible dog toys last year as a gift for my daughter’s puppy for Christmas. They were soon shredded, legs detached and rope arms pulled through. I complained to Wowpetsmart, sent photo’s, it was disappointing as the dog toys were expensive (£27) and I expected them to be better. I got a response saying that they would send replacements but I would have to pay for postage and insurance costs, another £10. I didn’t bother at first but then decided that I might as well have something to show for my money so I ordered the replacements but they never arrived. I can see that the second payment was taken from my account so I contacted the firm again, their response was to offer me more replacements at a cost of £10 ….. I’m guessing this is an automated reply to any emails. I have not called the contact number as it is in the USA and that would leave me even more out of pocket. I’ve contacted them again but had no response ….. the dog toys can be bought locally and are much less expensive, I wish I’d read the reviews before purchasing from this company.

I ordered a four pack of ducks, two regular size and two large size. The first regular size duck the dog had the leg torn off immediately. One of the large duck the back center seam was not sewn(defective). When I contacted them they about both issues they only addressed the one he tore the leg off. When I sent another email addressing the issue about the one that was defective they have not responded. I have emailed about returning the order but they have not responded.

The supposedly indestructible dog toys were ripped apart the second time my dog had them. I tried contacting customer service three times but only got their boiler plate automatic response each time and their phone number is always busy. Bad product and bad customer service.

Ripped toy... they finally answered when you email them, but you have to send another $7.95 to send a new toy or you can spend $30 or more to get free shipping and free toy. You don't get a replacement for free

I foolishly trusted your promises and invested (spending more than I would normally do) in 4 of your dog toys. Two didn't even last until all our gifts were opened. I've tried to contact you multiple times via phone and email. No response...no one answers your phone. Shame on you!

These toys were destroyed QUICKLY. They are not the high quality that is promised. I have sent them countless amounts of correspondence and only received an immediate automated response with ZERO human contact to my query. Another review written, I wish I read all of these before I purchased from this company...