WowpetsmartReviews of wowpetsmart.com

No response from customer service email (x2). No replacement for 'guaranteed' replacement. Don't bother. Very poor.

The squeaker is very poor. They all collapse the same way. The tread that sews the head on is not heavy enough

This company is a complete scam! I ordered four Durachew toys for my dog for Christmas. I received the order after the holiday. At first, my dog seemed to really enjoy them. After about 20 days, he was able to chew through all four of the toys. I emailed the company Wow Petsmart immediately to request replacements or refund. NEVER heard back from them. Since have sent additional emails and bad-mouthed the company on social media. Every time I call their "customer support" phone number, the call fails. Save your money, everyone! This is a SCAM business. They gladly take your money and then ignore you.

Placed an order on 02/16/2025 and never received the email confirmation. I have been trying to call them for two weeks and their phone number listed is not in service. I even rounded up to $70.00 with a small tip and still nothing.

This company is a scam. Toys shredded wthin the first week and no response from customer service after 3 attempts to contact them.

I ordered about a month ago haven't heard a thing about my order. They had no trouble taking my money but failed to deliver my parcels. I have sent them numerous emails no response. I also tried to contact them by phone, the number is no longer in service. What's going on is this company a scam. I don't recommend anyone to purchase anything from them.

I placed an order on February 11, emailed the company two days ago, and called three times today, February 27. I have not received my order (website says three to eight day shipping), they have not answered my email, and the phone number (813-618-7527) gives what sounds like a busy signal from the 80s. It does not ring. This company is scamming people. Update- I received the order, but stand by the fact that they do not answer email nor have a working phone number. I would not order from them again. Not recommended. Second Update- My dog chewed apart one of the toys (purple hippo) and they will only send a replacement toy if I pay $7.99 for shipping. There website says 'if they rip it, we will replace it for free." Apparently free is not really free. When I questioned this via email, to no surprise, they did not respond. Yesterday, April 26, my dog chewed the second toy (deer) from this company. Stuffing was all over the yard. I submitted a second complaint to the BBB this morning regarding false advertising since they will not replace her destroyed toys for free as their website clear states. Since I am unable to upload a picture here, the toy-formerly-known-as-deer, is my profile picture.

Like so many other reviews I am very disappointed in customer service. There was a guarantee that if your dog ripped the toy there would be a replacement or money back. Customer service has failed to return my email and no one answers phone.