WowpetsmartReviews of wowpetsmart.com

I would give a zero star rating if possible. I bought two of the dog toys since they had a warranty that they would replace if ripped or damaged. I tried to call them and constantly get a busy signal. I emailed them multiple times with no response. I notified my credit card company who opened a case to refund. My credit card company received a response close to the deadline from them that just showed proof that they were delivered despite me explaining that I was just looking to return them. I completed a form from credit card company to keep case open but the credit card company just closed the case. When I called to inquire why they just credited my card back for the expense because of my years of using their card. Very disappointing that they got away with this and fear they are doing it to many others. The credit card company said to not use them again. Stay away.

I have a bully who has very strong Jaws I purchased two of your toys and she ripped the arm off of the one and she tore the head off the elephant I don't know if they will replace them they say they will but we shall see

Paid for the toys , never received the purchase , no further response to my inquiries from the company

Scamming rats. Order didn't turn up. Auto emails. Utter rubbish. How can these sites be allowed to operate? Shocking

Wow, wish I had read these reviews before ever doing business with them. I bought 6 of these toys for about $75 for our three family dogs. Two of the toys were destroyed within an hour or two of receiving them for Christmas. I too wrote to the company to request replacements and was given a link to order other toys. I ordered two other toys and was only charged for the $7.99 shipping fee. No big deal, right? That's not to mention the other $25 for the destroyed toys. I'm extremely disappointed in their customer care. I guess I should say "customer care less". DO NOT ORDER FROM THIS COMPANY. They only take your money for their junk.

If I could give 0 stars I would. I ordered my package 1 month ago and still have not received. Their phone number is out of service and neither email listed has responded to my several requests.

Auto responses. Nothing answered by a human representative. No trouble with initial order until dog toys were received and destroyed within the first 2 minutes. Tried to get replacements, ordered them and paid for the additional toys I wanted to try and now I've been ghosted. No order confirmation. No tracking info. But they had not trouble getting their money from me. I do NOT recommend trying any of their items. Terrible quality and horrible customer service. And now I'm out of payments twice. Wish I saw reviews sooner.

Ok, so the company offer a free replacement if your dog destroys the toy, within two weeks of getting his new toy our dog had split it open. I contacted the company and got an automated response with link for a replacement, I wasn't offered a like for like replacement but I took something similar. After selecting my replacement reluctantly I was offered a mystery box worth £98 ($118), so I took them up on the offer, to say that I was underwhelmed with the item that I paid £9 for is an understatement. I received one small tug toy not worth the money I paid. No response from customer services, so all in all not happy. Overpriced items and poor customer service. Buyer beware