Samantha B.
Happy customer
We bought two toys for our Westie for Christmas, who is renowned for ripping toys apart within minutes. We were very impressed as we got through to March before one succumbed to her efforts. We emailed Customer Services but got no reply but that was because we noticed their email address had changed. Once we sent the email to the right address we got a reply explaining our options for replacement. Yes, there is a postage charge but it's still cheaper than the cost of an equivalent toy. We also went for a mystery box for an additional £8, apparently worth £94. We shall wait to see if it lives up to expectations but as long as it's worth at least £8 we'll be happy. Some of these reviews are very negative but I have only had a positive experience.