WORX ToolsReviews of worx.com

Lawnmower broke after a few months. Was supposed to have a 12 month warranty. Tried 5 times to get support and they would simply not respond

I recived my worx slammer combi drill and i love it. I compered it to my dewalt dcd778 combie drill andit wipedthefloor with it. I would highly recomend thier tools to anyone and i will continue to buy them thankyou worx.

Worx Tools customer service took on my complaint about the Bauker 30cc 4-in-1 Petrol Multi Tool (SBC30) I bought from Toolstation for £149.98. The original purchase stopped working after the first use, this was then replaced by Toolstation in 2019 (no receipt for the replacement was issued.) The replacement worked OK for just over a year but, when using it in autumn 2020, it developed a dangerous fault whereby the motor (and therefore hedge blades) kept running and could not be overridden with the ON/OFF switch. Luckily my toddler wasn't home and I was able to leave it propped safely and watch it closely until the fuel ran out. Because the original purchase was more than 2 years ago, I've been told repeatedly that this hazardous product is out of warranty and they will not take responsibility for it. My advice, save your money!

I have purchased a Worx cordless mower with a 3 year warranty, yippee. First problem, registering it for the warranty which is not straightforward. Having filled out the lengthy form and submitted it, the web page then takes me to a page telling me “there are advantages to registering”. I thought I had done that but I did it again and submitted it again. The web page then returns me to the same page again. At this point I thought right I will contact Worx, this is where I find I cannot email them and the phone number which is on the UK customer support, is a very obscure number which I don’t recognise, it could be a far distant expensive call charge or a premium expensive call charge. It appears that if a fault develops in the warranty period (assuming you have managed to register your machine of course) you have to risk calling this risky number, very, very user unfriendly. Looks like I have bought a machine with zero warranty not 3 years

I had two Rockwell 12V drills that had lifetime battery replacement. Apparently they are no longer available. I was just expecting to have to buy new drills. But Worx apparently has bought Rockwell or was a parent company or something. They sent me new drills and if they last 1/2 as long and the Rockwell I will be super happy. Great customer service compared to what is out there for other companies.

I can not assess the customers service because my Worx mower has worked perfectly and reliably. It is powerful and mows my 70 square metre lawn twice between charges. It seems well made and is also light and easy to handle, definitely one of the best battery operated items I have bought

Last week we purchases a Worx 400W XL circle saw. It looked very nice, but when I started to use it for the renovation of my stairs, it showed to be a disaster. It was not possible to make a straight cut an I even spoiled a overlay for my stairs. I got my money back and went for the Bosch version. What a difference. Leave the Worx in the shop and get yourself a Bosch!

I was wrong about being contacted in 32 days about my warranty question. The WG 512 didn't even last 30 days. On the second use, the motor started to slow down, there was a burning smell and sparks started flying out of theotor housing. I would have expected it to last longer.. How do I get customer to respond. I bought a Worx Trivac WG 512. The box and advertising claim a 3 year warranty. But what is misleading and buried in the fine print is that it's only three years if you register your product within 30 days. When you try to register online, it rejects it because it's missing the serial number. I emailed customer service to ask for assistance as to the location of this number and they still haven't gotten back to me. Guess they'll return my email on day 32, if ever.