WorldMark by WyndhamReviews of worldmarktheclub.com

I tried to book a reservation online last Wednesday and discovered my account was locked due to an overdue payment. So I tried to call the number as instructed on the website and was on hold for over two hours before I gave up. This went on for a few days then I received a letter stating I needed to make a payment. Quite ironic since I had been trying for several days and unable to get through to make the payment. As an owner since 1997 I am extremely disappointed with Worldmark. Having to wait on the phone for upwards of two hours with no explanation of the long wait times is unacceptable. After six days of calling every day and being on hold for up to two hours I finally got through. I was told that wait time was up to three hours. If this is a known problem Worldmark could have notified its owners with a phone message and on their website. But I guess they don't value our time. I paid my balance and three days later I still did not have access to book online. I called and was told they had to submit a form to reactivate my account. It seems ridiculous that that wasn't done three days ago when I paid my bill. I was also told it may take 3 to 5 business days to remove the late payment notice on my account. Again, Worldmark is not considerate of my time. To top it off they are also calling me to buy more credits, seems like they should concentrate on taking care of their current customers instead of asking me if I need more credits when I have told them a 100 times that I currently have enough. Wyndham like most other large corporations is destroying the culture that began with TrendWest, their greed for more money and providing less customer service is apparent. I can and no longer recommend them to anyone until they clean their act up. I also want to mention that the new website is poorly constructed, it is more of an advertisement to get you to buy credits and is not customer friendly. For example, many resorts require you book 13 months out otherwise you will not get a reservation. When you go to look at availability the new website does not give you the option to enter a date. Instead you have to click the arrow to advance a whole year which takes multiple clicks. They also removed the resort drop down menu, now you have to search for the resort you want to book which again takes more time. I cant imagine how a multi-million dollar company cannot develop a website that is intuitive and user friendly. They went from a website that wasn't that great to one that is very bad. I hope they did not pay too much to whom ever developed this website. Maybe increasing call wait times is part of their plan to drive customers to the website? Either way they will be wasting more of my time. I will be retiring in 10 years and was looking at purchasing more time in a few years. Looks like I will be spending my money elsewhere.

DO NOT BUY INTO WORLDMARK!!! My brother passed away in May, his contact was paid off but was getting bills for fees. Talked to them, sent paperwork. was told to ignore bills and that it wouldn't go to collections. Guess what - THEY TURNED THE ACCOUNT IN TO TWO DIFFERENT COLLECTION AGENTS. Awful company, waste of time and money.

I have never been so disappointed with a company as I have been with Wyndham. I expected that my husband and I would be told the truth and get what we paid for, especially from such a large, well-known company. Unfortunately, this is not what happened. The staff is aggressive, and they will tell all sorts of tall tales if it means they make a commission. The presentations are not an hour or so long. Expect to be there for a minimum of 4 hours. If they promise you access to Disney World resorts, it’s a lie. When they say that you can will the timeshare to your family, keep in mind that they will be responsible for the high fees associated with the timeshare. During an upgrade presentation, we were told that a $9,000 deposit would be refunded to us, but we never saw that money again. Interest rates and total costs are never disclosed. Nothing was done properly or truthfully. Don’t let these scammers take your money. We have dealt with physical symptoms of the stress this situation has caused and would never want anyone else to go through the same thing.

WorldMark has been a constant problem for us as owners. It saddens me to say that my wife and I have had fewer positive experiences than negative ones, despite the outrageous amount of money we have spent. Since 2013, we have made seven different purchases. We made these purchases because every time we voiced a concern with our ownership, the answer was to upgrade. Unfortunately, this did not solve anything. Each upgrade brought new promises of increased availability, yet we have always had an extremely difficult time making reservations at the more popular resorts. We were enticed by promises of investment possibilities. We’d be afforded the ability to rent our unit, however, with certain policy changes, this became an extreme challenge. This was also to be a personal investment that allowed us to save drastically versus paying for a vacation without a membership. I have done the math and with all our stays and how much we have paid; it works out to be about $650 per night. This is what WorldMark wants me to pass down to my children- a lifetime of debt and vacations that do not live up to the level of luxury or value we are paying for.

I would like to write this to give positive feedback on Shell Vacations/Wyndham, but I can’t. Unfortunately, my wife and I have not had a good experience with Wyndham and its representatives since it purchased Shell. Since the early 2000’s, we have made multiple purchases of Shell points, but since Wyndham's takeover, we have dealt with more and more unprofessional representatives and been misled repeatedly. We had been told for a while that we should convert to Wyndham points as Shell was losing properties and fees were rising. We were told that once the conversion program was operational, we could make a profit through a buy-back program. In 2019, we bought Wyndham points and were told that they, along with our Shell points, could be used to offset maintenance fees. Most of this turned out to be untrue. We decided not to convert. The merger with Wyndham has changed the program so much that everything we have invested has been degraded. The resorts are not well maintained, we are pressured by salespeople to upgrade, maintenance fees are extravagant, and everything is about making money instead of caring for their owners.

Dissatisfied and disgusted are the only words that come to mind to describe my experience with WYNDHAM! When I originally made my purchase of 105,000 points in 2017, no one told me it would be for 1 specific property. I was told that I could vacation anywhere but that was not the case. As a bonus, I was given another 145,000 points but as it turns out, they expire. Again, information that was left out. One of the things I told the salespeople is that I wanted to go to Jamaica. I was told that if I have an RCI membership, it works with my Wyndham points, and I could visit Jamaica. Turns out that 105,000 points would not be enough for me to travel internationally! In 2018, I upgraded in hopes of solving my issue of not being able to go anywhere but even after the upgrade, I still could not get into any locations I wanted. During August 2021, I was told if I upgraded again, I would now have titled Wyndham access. I was suckered into the upgrade when the saleswoman told me the new loan would be interest-free, as well as the credit card she signed me up for. She neglected to say it was an introductory period and that interest starts on both in 2022. If you sign up with Wyndham, you can look forward to them manipulating and deceiving you at every turn. Enjoy high interest rates and increasing maintenance fees with your “relaxing” vacations.

There is a really big scam going on. In Which circus circus Los Vagas is also involved. Anyone who enter to go to amusement park at circus circus, stuff stop them in the lobby. Force them to go to worldmark location for new hotel walk around and free lunch or dinner. In return they will get 3night 2 days free stay voucher. Gambling voucher for $75. Fuel voucher $25 and most important free tickets for amusement park. All this for only $50. That visitor paid at the circus circus. All right when you will get there. Whole different story. They will bound you for 2 hours, if you left before no vouchers and $50 lost. Then will will try to run your credit without telling you what they are going to sell. When my husband and I stop for that and ask tell us first what it is for. Their behavior changed. They were so disrespectful because they know we are not going to buy their stupid deal 12000 credit for $23000. That’s rubbish. You can get a week resort in that at somewhere in America. When my husband said it’s not worth it for us. Here you go. “Oh you guys live in a box hotel room, you deserve that” then they said to my son “your father will never afford to take you to Europe trip or international”. They make sure to make you leave before 2 hours so they don’t have to complete the voucher commitment. Please watch out for these scammers. When we try to talk to circus circus manager. She was also so rude and not taking any responsibility for all this scam.

Wyndham property has a whole I would give good ratings, but the Sales team practices are terrible. I have attended several presentations, as a Discovery member, and never had a problem walking away and not signing up because I knew it was not in my best interest. When I attended the presentation in Nashville I told them why I don't become a member and they said if I sign with them they can get me what I want, so I did sign the agreement. The next day I was uncomfortable with my decision because I made it under the pressure of running out of time (we had another couple waiting impatiently for us) and I didn't do the research I would have liked to, so I asked to cancel to contract. The Sales Rep talked me into waiting and to take some time to think about it, never giving me a timeline to work with. I did that and discovered that they were not going to give me what they said they would and denies they ever said they could. He flat out LIED to make his sale. I attempted to cancel and they said it was too late. I called a couple different numbers and wrote a letter asking for someone to talk to me about my concerns, but I never got a response. Word to the wise: If you go to a presentation RECORD THE MEETING!