Rich M.
Avoid Worldmark Sales Like The Plague
I have been a WorldMark owner for over 22 years so I am definitely in a position I know how this program works and, let me tell you, it isn't what it used to be. WorldMark/Wyndham's sales team has always been very aggressive, even predatory, but now I'm finding them to be incompetent too. I recently purchased additional credits so I could gain access to their new TravelUp program. I also negotiated a few additional benefits but, to date, almost 60 days out now, I have still not received ANY of the benefits I was promised. I made several phone calls to the sales team but it's difficult to get a return call and, if you do, all you get is a bunch of excuses and no action. Since I was getting no satisfaction with the sales team, I contacted owner resolution and lodged an official complaint. Now, a week later, still nothing has been done and my frustration level is through the roof. In the past you could open a case and it would be resolved fairly quickly. But it seems the owner resolution department has no control over the sales team because all they can do is open an issue and forward it sales management who has done absolutely nothing. I will never sit in on another WorldMark/Wyndham presentation ever again. They are your new best friend, extending themselves and making all kinds of promises, until the sale is made... then they don't know your name! I have never seen anything like this and it has completely devalued to my ownership. Not to mention the fact I shelled out a lot of money and still have not received the benefits I was promised. Proceed with caution. Don't say I didn't warn you!
