Cost Plus World MarketReviews of worldmarket.com

Package was delivered to the wrong address. Instead of filing a report with FedEx (which ONLY the shipper can do), they require me to take up public resources and file a stolen package report with police report in order to refund me. The package isn't stolen, it was misdelivered. They, as the shipper, have options to recoupe this loss with FedEx but choose to put the onus on the consumer.

Love the coffee and unique gifts. The coffee is superb and reasonably priced. We have been buying their coffee for almost 20 years.

Variety. Food products. Kitchen items.

I have been a Cost Plus WorldMarket ("CPWM") customer for years. The closest location to me is Daly City, CA. My preference is to shop in store; however, often times what I want is out of stock at that location, so I have my order shipped. In order to qualify for free shipping, you need to spend a minimum of $49. On 6/25/24, I placed order no. 11040512824 for a total of $55.17. Most of my orders are shipped by Federal Express. On 6/28/24, my order was delivered. None of the items I ordered were delivered. I received three placemats I did not order. I immediately called CPWM and opened case no. 79450928. I told the woman with whom I spoke that since I paid for my order I want the items contained in my order. I also indicated whoever packed my order made a mistake. The packing slip showed what I ordered. Despite this, none of the items were included. I also told the rep that if they were to make arrangements for Federal Express to pick up the placemats that I am more than happy to work with CPWM but because this is their mistake I will not drive to Federal Express. I also indicated that due to their mistake my order containing the items I ordered should be expedited or my order would be late. For the next five days I heard nothing so I placed another call. Long story short, my order is being shipped piecemeal. By the time I receive the last item, three weeks will have elapsed since placing my order. Customer support is non-existent. As a repeat customer who frequently purchases from CPWM, this is a huge disappointment. I decided rather than go through the irritation and frustration of making yet a fifth call to ascertain when my order will be delivered, I will never again order from CPWM. I have given CPWM many opportunities to make the situation right. They do not want to accept responsibility. As an aside I hope they refund the customer that purchased the three placemats although I wouldn't hold my breath.

Their website, customer service and products are the WORST! I ordered an outdoor table that warped within 2 weeks of use. They told me it needed to be covered when not in use otherwise it will warp and chip. It's an outdoor table! and It was under cover! Then, I ordered two chairs. The website said they were in stock. They charged me $400.00 plus oversized shipping when they shipped a smaller less expensive chair! When I called, they would not release my money back to me until they picked up the chair that their warehouse sent by mistake. one week later, I had to call again to find out why my credit was not issued. They said they would not credit it until the merchandise was returned. Which is also funny, they said as soon as Fedex picked up the incorrect item, they would credit my account. They have been holding my money "hostage" for their mistakes. Warning - do not purchase from World Market!!

I love their products and style, but I don't understand why none of their bath towel lines offer a matching washcloth. They have bath towel and hand towel only. Makes no sense!

I will preface this by saying I really do enjoy the aesthetic of World Market and the prices are also generally very reasonable for what you get, so kudos to them for at least having some nice products. That said, holy moley getting furniture shipped by World Market to my condo has proven to have been absolutely one of the most chaotic and mind-numbingly frustrating processes that I have ever had to while buying literally anything. I ordered a 2-piece sectional from them over a month ago on their website and got it shipped about 2 weeks later. The delivery ran through a service called Maersk and the scheduled delivery date changed about 3 separate times, which was insanely frustrating since I had to change all my plans around being at home waiting for them to show up. The delivery guys finally show up and deliver the sectional to my condo and I open it and it is two incompatible sectional pieces (one left-facing and another right facing), completely useless unless I wanted to just use them as two separate couches. How the did they mess that up, there are literally only two parts to the order and they didn't even get that right? Like its a $2k+ order and they completely dropped the ball. I call WM and they refer me to some sort of specialist who is supposed to handle returns. This all takes places via email and she only would respond like once a day AT BEST, leading to another like week of back and forth until we finally arrived at the conclusion that WM would get the delivery drivers to come back and that I would get like a 10% refund on top of a new sectional. Anyway, 1 week later WM gets folks from Maersk to finally come back and pick up the mismatched sectionals. So I'm back to having a chair in front of my TV as my living room for another 2 weeks. Fast forward today, I finally get the call that my sectional should finally be in (once again, that delivery date changed a handful of times). I go down to meet the crew and its just one dude, which seemed odd since the last two times their have been two dudes. Turns out World Market didn't set up the delivery w/ white glove like they were supposed to (included in the $200 delivery fee) so the dude just shows up, takes two huge boxes w/ the sectional from the truck, and dumps them into my buildings lobby. "Sorry they didn't set you up w/ premium service, I can only drop it off here". So I get on the phone w/ WM once again since that obviously seemed like a mistake on their end, but when I called them they stated that they not be able to send someone to actually to deliver the sectional to my unit AND that they would NOT BE REFUNDING the delivery fee. This sectional was taking up about like 40% of my buildings small lobby so I don't think I could leave it there w/out my HOA getting pissed off so I asked if they would be able to cover the cost of movers if I just had someone local take it to my unit to which the answer was again a resounding NO. They did offer a 15% refund on this order but that didn't even cover the $225 I just dropped on getting movers to deliver it properly. I asked if I could speak to a customer service manager and they said that they could get someone to call me back today before 4 PM but it is well past 4 PM where I live and I have yet to hear from anyone. I have never had any issue w/ picking up from World Market but hot damn delivery from World Market is absolute TRASH. What a horrid mess.

Was searching for a specific oils as a gift for later this year. Accidentally purchased my entire cart. I contacted them within seconds of the order and they claimed they couldn't cancel the order. They said they couldn't stop shipping the product, even tho it hadn't been but a few minutes since the order. Customer service is trash. They refused to reimburse me and didnt send a return label, saying it wasn't something they could allow. Even though they told me they would refund me IF I ended up getting the product and sent it back. I communicated that this order brought be into the negative with my bank and they refused to help. Do NOT BUY FROM THIS COMPANY. It's a scam. 100% a scam.