Mike M.
Very good support
Very good support - fast, efficient. We needed an app to kill bots before it hit Wordpress - but for their support alone i would give then high marks and recommend.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Mike M.
Very good support - fast, efficient. We needed an app to kill bots before it hit Wordpress - but for their support alone i would give then high marks and recommend.
Ignacio C.
I had a problem with my scan, and the support agent was really helpful and patient. It took us almost a month (mostly because it was Christmas and New Year's), but the response was always quite fast and helpful!
Edward R.
Very fast service!!
Eric H.
I never thought it would happen to me but it did. My site was hacked and I had no clue what do. I contacted customer support and Wordfence was right on it. It was a great wake-up call/ learning experience as well. It was like buying a warranty and actually using it!
AndyH
I have Wordfence Premium running on two commercial sites and the free version on a few other, non-critical sites. Both versions work great but what makes the Premium worth the price is the support and the little additional features that you can tweak for your particular requirements. I've only needed the support a couple of times, but when I have, they are there and 'on-it': Quick, knowledgeable, result focused and polite. All the characteristics you need when you are likely most vulnerable - under attack or threat of attack. If you run a commercial Wordpress site, Wordfence Premium is, in my opinion a must-have plugin.
Response from WordfenceJan 9, 2026
Thanks for taking the time to share your experience with both our free and Premium versions! We're so glad we could help keep your sites secure and provide the support you needed. We appreciate your recommendation and are here if you need us!
Beckaj
These guys are awesome!! highly recommend!! very happy with the service and the prompt professional assistance they provide, definitely worth the investment, thanks again guys
Response from WordfenceJan 9, 2026
Thanks for taking the time to share your experience! We’re thrilled to hear you’re happy with both our service and support team. We appreciate your recommendation!
Harald C.
The software works extremely well; I've been using it for years. I was particularly impressed when I needed support and they really helped me. Thank you again for that.
Response from WordfenceJan 9, 2026
Thanks for taking the time to share your experience and for being a long-time Wordfence user! We’re happy our team could help when you needed it, and we appreciate your feedback!
Kim
I count on Wordfence Premium to not only solve my issue but give me the background to understand the issue as it applies to the websites I mansge. Thank you, Phil.
Response from WordfenceJan 9, 2026
Thanks for your feedback! We're glad our team could resolve your issue and provide the additional background you needed. We appreciate you counting on Wordfence!