Wool & OakReviews of woolandoak.com

It's strange to give a 5 star review because I ended up returning the bag I purchased. The bag I purchased was lovely and well made. It arrived on time. It was just too large for what I need right now. But I loved the quality to the leather and style. Also the returns process was easy and quick. I interacted with customer service via email and the website and both experiences were helpful and quick. Less than 24 hours went by from my first touch with customer service to having both and update and a full return. I will definitely shop here again.

Thanks to Cynthia from Wool & Oak for so promptly and without question replacing my damaged bag. Top class service

Contacted Wool & Oak for a large order and worked with Zander to create a wonderful gift experience for the Team. Clear and constant communication from Zander so I was never anxious. All items arrived in a timely manner and in great condition across the pond from the US. We could not be more pleased.

Great product but what I felt set them apart further was great customer service. Responsive, clear communication, and great follow-up and follow-through.

awesome bag, great quality. I really like the style of it and the pockets come in handy and really looking forward to using it.

I want to discuss their customer service, absolutely top tier. There is a real person on the other ends who is passionate about the product and the company and wants to ensure the consumer is having a good experience. I waited a few months for my bag as it’s very popular but it was worth the wait and more. My bag has arrived and I am obsessed. The quality is amazing and it’s such a beautiful bag. It’s light and not bulky whatsoever. It has tons of space and compartments while still looking chic and fashionable. There is also a warranty which makes me feel more comfortable using my bag knowing if I have any issues their amazing customer service team will help right away. Thanks Wool&Oak!!!

I received the chocolate duffle suitcase for my birthday. Beautiful, quality piece of luggage! Unfortunately, after a few uses a small section of stitching came undone. Customer service response was almost immediate, with great ongoing communication until my issue was resolved. Within a few days I was sent a new duffle AND I didn't have to return the original! This was more than expected. I feel confident purchasing from Wool & Oak in the future due to the product quality and customer service. Thanks Zander!

Really beautiful duffels and handbags. Exceptional customer service! I needed to exchange my small hobo bag for the medium, and I was so pleasantly surprised to get emails from Zander at customer service checking in and keeping me informed each step of the exchange process. I bought the duffel bag and can't wait to use it for several upcoming trips. The Hobo bag in sand matches the duffel beautifully. So nice to have excellent customer support when purchasing investment pieces like these.