Wool & OakReviews of woolandoak.com

While the product I ordered did not work for me the design was amazing! The customer service to return my purchase was exceptional. They worked with me and quickly handled my return. Thank you!!

I initially bought the nylon duffle suitcase, when it first came out and everyone I met traveling complimented the look and function. I have used the duffle for travel all over the world, and after a year, the side zipper was not catching very well. I emailed Wool and Oak, and after sending them a picture and short video of the problem, the company replaced the duffle at no cost. This process took maybe 1-2 days at best and one of the smoothest processes I have encountered. I upgraded to the leather duffle for an extra $100, and it definitely is worth the value. My family has been bugging me to get them one, Christmas shopping is done for 2026.

Maybe my favorite online company ever! They respond to every email and are so kind. And their bags are 10/10!!!! ABSOLUTELY IN LOVE!!!!! I have the Hobo in Medium (sand) and I'm obsessed... but the most beautiful bag I've ever seen is the one I got my husband for our anniversary -- the Nova in chocolate -- stunning and smart!!!!

Low-key luxe bag: well constructed, lightweight for its material, thoughtful organized space, feeling secured with both zipper and flap closure. Wish it was a tad smaller for my petite frame.

Product was surprisingly well made with thoughtful details that make it very functional! Customer service was also awesome. Great small biz that I highly recommend supporting.

After my last trip to London I learned a few things about my hard sided expensive luggage. They were too difficult to lift for unpacking on the bed, which is not a good idea as luggage wheels can be dirty also awkward to unpack from the floor, clam style. So I looked online for an alternative and found Wool and Oak. I really had no idea what I wanted but looking at the website and videos I realized it had to be the large Nova with wheels in chocolate for starters to replace my hard side carry on. I was very impressed with the quality of all aspects inside and out, perfect, brilliantly made. For service, I worked with Zander on another item, the new Mule. Honestly, Zander was so precise in communicating I would have sworn he was AI with his informative emails. What a wonderful company to work with. Then I received the Mule in Chocolate and again so surprised, gorgeous. It will be my under seat personal item and sit on the handle of the Nova while walking through terminals. It has access for all things a lady carries in lieu of a handbag, I can put inside a small pouch for a clutch purse when out for dinner. I have pre ordered the Toto kit and I’m seriously looking at the Duffel in addition to the Nova to use for longer vacations, it also fits under the seat as a personal item. I will use the outside pockets for passport, tickets and other items I’ll need and inside will be a small clutch again for going out to dinner. These products will be replacing my heritage expensive hard side luggage. Never fails when I have company they say “do you have an extra case I could use” for extra gifts and such. Of course, now I’m proud to give them the lovely hard side I don’t like using. All’s well that ends well and now I’m going to start checking the Duffle for my next goody. This is fun and I’m addicted to Wool and Oak.

Honest review: my experience with Wool & Oak has been a little bit of a roller coaster, but we are definitely ending up at five stars. The reason for my rating is the level of customer service that I have received, as well as the functionality of the bags and the quality as far as I can tell upfront. I initially had some frustrations with the delayed shipping time and the short return/exchange window (14 days), which is difficult when you travel frequently like me (>1 week trips). I also did not love that the hardware on the Nova bag did not match the hardware on the duffle suitcase in the same color leather (only the brown and black leather Nova bags seem to have gold while all of the other bags have silver). However, Zander worked diligently to make me happy and graciously processed an exchange for me in spite of missing the 14 day window by one day (my mistake). I again had to wait for my bags to be back in stock, but they are so beautiful and I think they were worth the wait. I chose the herringbone and black Nova bag paired with the black leather duffle suitcase, and both have silver hardware. The leather truly is luxurious and the bags feel sturdy but not heavy. I was worried that the ivory canvas might get dirty easily, but it also seems quite durable. However, my favorite part is the organization and functionality. I have literally just fit a full week’s worth of stuff in my bags for a split trip to two very different climates, including 4 pairs of shoes. Impressive. I also really like the compression zippers on the packing cubes. I looked at several other similar brands when I was searching for the right luggage for me, and I felt like this one had the best mix of features and aesthetic. Zander worked very hard to provide top tier customer service, always responded to my emails within a few hours, and I think it’s worth noting that I always received a personal response from a real human. I may update this again after I have used the bags for a while, but so far I am very pleased. I think as long as you are aware that you might have to wait a bit to receive your order, and keep track of the return/exchange window, then you will have a good experience. I will purchase from this company again.

I was looking for a quality product for my overseas travels. The design of the bag appealed & the overall quality appearance. The whole process of purchasing the bag was supported by very good customer service.