Woodforest National BankReviews of woodforest.com

Horrible company. Tellers in the bank are friendly and helpful, but all other services are horrible. Constant hacking and fraudulent charges most of which they don't catch. They do fix these, but it is a continual issue. They also block international charges and I have to call EVERY SINGLE time to do these. Also takes too long for them to make funds available from non-payroll deposits, such as bonus checks. I cannot wait to convince my wife to abandon them. The one star rating I gave? WAY MORE than they deserve. You are better off hiding your money in a bed mattress.

I had to get some back dated statements to help a family member get the care that he needs. That information only goes back a couple years with online banking. I went to a local branch and the tellers there were VERY helpful! I want to say Thank You again to Anna and Rosa. They went above and beyond with customer service!

I opened up a new buiness account at the spring branch on kuykendahl. The customer service and proffesionalism was top notch. I was helped by a female named destiny. From the start of her greeting until our formal goodbyes. Everything felt absolutely comfortaby. Answered all my questions before they were asked. As well as pointing out all the odvious perks involved with my accout. Very pleasant experience. Thanks guys.

3 times I've had random charges on my card. They tell me everytime, come in and talk to us. Im 165 miles from a woodforest bank and they could easily call me. Only thing near me is a atm and it don't handle disputes. So since they closed their branch close to me, I gotta lose money? Aint no way. They're taking the money. Thats why they refuse to put it back. Waiting on my lawyer to call back now. I can see why they're going out of business. Now they're getting sued.

The people at woodforest know your name and are very friendly. No fees and get your check earlier than .most banks.

Woodforest Bank: 500 West New Circle Branch, Lexington, KY I have been a customer for a short period of time, and I don’t know if I will continue. The manager is great and most of the employees have been amazing. But…. The assistant manager is hateful and continuously holds up the line asking so many questions that you feel like a criminal before you get out of there. I dread getting her every time. She does this w many customers and you can see the anger in their faces when they leave as well. Update…. I was very impressed to receive a personal call from the branch manager who listened to my concerns and was very apologetic. I appreciate that and she promised to look into the matter and I know she will. Woodforest just regained my trust. I would bump this rating to a 4/5.

I went to the bank to take care of business as usual. Deja Burwell was very condescending and proud, looking for any opportunity to poke at me. Finally, she went to the branch manager to "have her" help me. I noticed she was very bossy toward her own boss, who graciously took over. If it weren't for the branch manager, I would never go back to that location again.

I had an issue with an incoming payment and requested a stop payment. I dealt with Vanessa Collett who assisted me and went above and beyond! In this current environment it is difficult to find this customer focused herculean efforts. She did everything I asked and more and as I told her, this was the bet experience I have had in the years I have been with Woodforest! Kudos to a great employee! Thank you Vanessa! Best, David Grieco