Woodforest National BankReviews of woodforest.com

I put a deposit in on December 8th. Today is December 16th, the money while I can see it in my account is not active. Over a week! 7 business days! This is CRAZY!!

After 15 years of business with Woodforest with my business account and personal account, I refuse to continue with them. Greenville, NC branch manager just doesn't seem to care about loyal customers and a lot of revenue coming in. Just feel like a number, and that's not acceptable, with too many other banks out there. Moving accounts elsewhere! I've heard many others feel the same way.

I opened my accounts 14 years ago and specifically chose a smaller local bank. Finally I have given up. The bank is not keeping up with the times. The computers are always "slow" or just completely down. Today I have not been able to receive an "access code" to log onto my account. It has never really been a horrible experience but it also has never been a really good experience with them. My finances and needs have grown over the years but this bank is not doing anything to grow with me. I am not going to apply to create a new savings account. Seriously after all this time it is like first time ever talking with them. The final straw is I cannot access my own account because they don't want to get needed computer upgrades. Bye Bye

Woodforest Bank: 500 West New Circle Branch, Lexington, KY I have been a customer for a short period of time, and I don’t know if I will continue. The manager is great and most of the employees have been amazing. But…. The assistant manager is hateful and continuously holds up the line asking so many questions that you feel like a criminal before you get out of there. I dread getting her every time. She does this w many customers and you can see the anger in their faces when they leave as well. Update…. I was very impressed to receive a personal call from the branch manager who listened to my concerns and was very apologetic. I appreciate that and she promised to look into the matter and I know she will. Woodforest just regained my trust. I would bump this rating to a 4/5.

Whoever that lady is that answers the phone for customer service, I believe her name is Georgina. She’s very rude, I was asking a question about my card and she sounded annoyed and hung up the phone on me. Very unprofessional.

I attempt objectivity as a former banker however this business seems to be a startup. I am an advocate for diversity but I cant count how many mixups i have had with customer service because of language barriers. I cant help but think their employment of minorities is for tax credits & lower wages primarily. Not for the sake of diversity and equality because in fraud, claim etc., there needs to be clear communication however after 6 interactions, I have yet to speak with anyone who understood me nor I them without restating the facts several times. Their ATM's are basically useless and their practices require serious review. They lock my card and notify me days later after i have been embarrassed repeatedly by failed attempts. I am happy they want to secure my card for out of the norm transactions but such drastic measure and poor communication is not the way! I was leary since I could only find them in Walmarts, a store I abhor however I gave them a shot. I planned to open a cd account but I would never considering how they handle a basic checking. And lets not discuss the odd fee template they assign. Not the best people unless you cant get an account anywhere else