Woodforest is a community bank built upon the needs of the customers we serve. We are committed to earning customer loyalty by offering the highest level of customer service as well as competitive products and services by employees who are fair, responsive, and professional.
Woodforest National Bank (woodforest.com) has 300 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
woodforest.com
Website
woodforest.com
Category
Banking & Money
Location
The Woodlands, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 82% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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My wife and I walked into the streetsboro Walmart intending to try to cash out 401k check from Fidelity and couldn't so we tried and tried places and when we were heading in to the money center there we were kindly approached and made to feel welcomed by Samantha Dye and Jeremy I believe was his name . Everyone was very professional and friendly..Felt like we joined a small financial family . Looking forward to years of banking with Woodforest.Our first joint account as husband and wife
Response from Woodforest National BankJun 27, 2025
Hey, Gary Thompson. Thank you so much for your feedback. We're so glad our team was able to assist, and we will be sure to pass this along. We appreciate you taking the time to let us know!
DD
Dominique D.
At the Indianapolis Indiana
At the Indianapolis Indiana
Lafayette branch There very respectful & nice & got the job done
Response from Woodforest National BankJun 23, 2025
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
LD
Lee D.
Woodforest National Bank Hazle Township Walmart
I have 2 accounts (personal and business) at the Hazle Township, Pa Woodforest National Bank. Highly satisfied! the staff takes time and is courtesy and respectful to all my banking needs. They have the best banking staff I have interacted with in quite some time. The entire staff and managers make it feel like a local bank of days gone by. They know you by name and truly care about your business needs and are always helpful and offer solutions and resources. Beyond 5-star rating for the Hazle Township, Pa Branch! I would recommend to anyone!
Response from Woodforest National BankJun 13, 2025
We are excited that you are pleased with our service! Thank you for taking the time to share your experience. Thank you for banking with Woodforest!
RL
Raúl P. Luis J.
Customer Service at its Pinnacle!
My wife and I have banking with Woodforest Banking for quite some years, and we have always had a great relationship with the staff at our location in Cedar Park,TX of 183hwy
and Walton Way.
Today was no exception. Jocileen (hope I got her name right) and Penny went out of thier way to address a serious issue with fraud. All I went in there for was to replace my debit card with a new one.
Both Jocileen and Penny patiently listened to my drama as I related to them my incident with unscrupulous individuals and organizations that are taking advantage of people through the internet.
Jocileen and Penny not only replaced my card but also did what they could to remedy the situation. They put thier "sweat and tears" to address my predicament.
This is not the exception,...they always have a smile on thier faces and the desire to help us out!..
They are the forefront of your business and they are spectacular indeed!!...
Raul & Rebecca Luis
Response from Woodforest National BankJun 12, 2025
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
RC
Rob Catania dog D.
Woodforest National Bank...Huntington,Indiana......A great bank!
...Excellent bank , a superior online banking system, a very secure and conservative financial institution that is not publicly traded, transactions that move very fast, a national bank based in Texas...I am very happy! ....Service is very good because Woodforest National Bank really cares about their customers accounts.
..I have been using Woodforest National bank for about a total of 11 years, 2 years at the FT Wayne,Indiana branches, when I lived in the Ft Wayne area, and 9 years in Huntington,Indiana where I currently live.
... Again, that being said , the only real complaint I have is that "Woodforest national bank" has a challenge sometimes to find good employees outside of Texas, However, in this downward economy and lack of job security, it should not be that difficult anymore. ....When I used the "Coldwater rd" branch in Fort Wayne,Indiana , I will honestly say that the manager and employees at that branch were very "hostile" towards customers and lacked "intelligence", but I contacted customer service at the main office in Texas and they quickly solved the issue.
....Woodforest National Bank just needs to supervise some of their branches and employees outside of Texas.
... I am very happy to use Woodforest National bank...it is a excellent bank!
Response from Woodforest National BankJun 6, 2025
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. We'd like to take a closer look into what happened. Please send an email to [email protected] with your contact information.
JG
John G.
Good customer service
Awesome. Always help me with everything I need
Response from Woodforest National BankJun 6, 2025
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
FB
Fatoumata B.
Great service at Lafayette road Indianapolis
Best branch is Lafayette road Indianapolis
Response from Woodforest National BankMay 30, 2025
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
BK
Brian K.
LAFAYETTE RD branch is top notch!
The folks at the lafayette road, indianapolis branch are really great, a really great!
Response from Woodforest National BankMay 29, 2025
Thanks for taking the time to share this with us! We'll certainly pass along your compliment!