Woodforest National BankReviews of woodforest.com

Aaron C., the employee (I think Branch Mgr) at 1100 Lejune Dr., Springfield IL 62703, saved the day for me on November 17, 2025. I received my 1st check as an independent childcare provider via a program paid through the State of Illinois. I went to a local retailer with a money center, signed the check, provided verification of my identity, and waited. The cashier advised me that the checks source of financing couldn't be verified and he would not be able to cash the check. Frustrated, I went to a local currency exchange only to be denied the ability to cash the check because it is only accepted if the check is signed on-site. Checks that are signed prior to presenting them to the teller at the currency exchange are not accepted. Needless to say, I finally contacted WoodForest Bank to confirm there hours of operation. With only approximately 60 minutes to get an account opened and make it to another local business before they closed, Aaron C. took care of opening a new checking account, deposited the check into the new account, and gave me enough cash back to take care of the immediate financial obligations that had to be taken care of within 45 minutes total! FANTASTIC!! Aaron C. turned, what seemed as a hopeless situation into a victory! Thanks WoodForest Bank at 1100 Lejune Dr., Springfield IL.

Indianapolis Lafayette Rd Location. The team here is phenomenal. Their efficiency and professionalism is unmatched. I’ll definitely be coming back here for all my banking needs!

I'd like to give my Earth Angels Kim and Amber a special thank you for their help opening my checking account. They are delightful bank employees and I look,forward to seeing them again. Thank you ladies for your thoughtfulness and patience with me.

Rock Hill - Dave Lyle Blvd. I am an elderly female and stopped to ask a question in September of 2025. The individual I dealt with bullied me into opening two accounts (savings and checking). I had no money to put into the accounts and told him this. He stated that I didn't need to put any money into the accounts. (This obviously makes absolutely no sense). I also informed him that i had NO address; that I was staying at a motel and would need any mail to be sent to me via email (which I provided). I never heard anything from them and never received any emails. Yesterday, I received an email stating I owed $10 (never said what for - at this point I never put any money into the account). So I went to the bank today and spoke to a young African American male. I told him I wanted to close the accounts. He stated it would cost $20.00. Fine. Then he stated it was $60.00. I left and obtained the funds. I went back and dealt with an individual whose name tag said "Mo." (very professional). Mo was rude from the start. She asked me why I was closing my accounts and I told her I didn't want to deal with this bank anymore. She immediately copped an attitude. She stated I had to pay $70.00 - $50.00 to close the accounts and $20 for the bank sending me something that was returned (I have no clue where they sent it as I told the first idiot I had no address). So I paid the $70.00 and told her I was very unhappy. Her response was "You brought this on yourself." Mo was not only rude, ignorant of what I needed as a customer, and obnoxious, had I been her boss I would have fired her on the spot. Banks do NOT need ignorant people dealing with your money. When I asked Mo to provide a receipt for the $70.00 she told me no. I would NEVER deal with this so called bank again.

Woodforest in Lafayette Road Indiana Indianapolis helps me with the withdrawal transfer. Really appreciate the Retail Banker VEEJAY

I love the team at the Wooster Oh location. Miranda and her team is always polite and helpful with any of my financial needs, they are knowledge of banking products and provide exceptional service when I go there!! GREAT JOB TEAM MIRANDA!!!

Banking with them for 11 years and have always had TOP NOTCH friendly service at all the Magnolia Tx locations!! They have the warmness of a smal town bank and the cutting edge technology and abilities of huge National entities.

I am always unhappy when the tellers never smile. And they have some very slow tellers . Otherwise they are competent. This is for the branch at veterans Blvd. I mccomb ms