JoyReviews of withjoy.com

The company engages in misleading practices in their recommended hotel bookings. I had just (in Aug 2026) booked a 2-night stay for Dec 2026 at one of their recommended hotels. As I decided to stay elsewhere, I requested a full refund. Only then I found out that they refund only if cancelled on the same day. This is absurd. Plus they advertise “Fully-Refundable” in big font and only in small font on the restrictions. They later promised me a full refund if I first cancel to free up the room, which I did. Then they went silent. I will give negative stars if I can. [To update, I have since contacted the appropriate manager at the hotel directly and he said all charges are waived. So with that Joy finally agreed to process my refund. But what if I was unable to contact the right person at the hotel? Joy also since indicated they will now display the cancellation policy more prominently in their website.]

Joy has been absolutely wonderful. It made wedding invites so easy and our guests have loved being able to read our love story. Joy offers so much help and it is truly appreciated!

DO NOT book accomdation through this website!! We travelled 4.5 hours to celebrate my friends marriage. We spent £450 for a 2 night stay. We arrived to NO hotel room and a booking that did not exist. We managed to secure a discounted rate with the hotel.. for 1 night, due to them feeling bad for us. Joy have NOT refunded our money, NOT responded to us for 2 days now. Our credit card company have now been imformed about a fraud transaction.. AVOID at all costs!!

When using the messaging option, when guests reply to messages, they do not get a message saying “this phone number does not accept replies.” We have had multiple guests say they tried contacting us at the number they got the message from. Also the messaging option should cost half of what they’re charging. It feels like price gouging.

Everything was done quickly and accurately.

I will preface the review with the fact that I did not plan a wedding through Joy, so I can not comment on that side of their business. However, DO NOT under any circumstances book your hotel stay through them, they will take your money and then not pay the hotel, this happened to me and left me in the lurch and down a significant amount of money, Joy also do not have good customer service for this, all done with AI, no refunds after providing ample proof of them not paying and me having to.

Joy has been an amazing assets to our wedding organization. I love the website and the details in it. it is so easy to use and the guess have access to the whole schedule. I will recommend Joy to anyone who is planning a wedding!

Joy makes wedding planning easier!