JoyReviews of withjoy.com

Don't trust this company! Inferior products! Zero customer service! Would like to rate as zero! Wasted my money!

Nightmare scenario where the wedding invites went out to literally every guest with everyone's names written on each email. Terrible and embarrassing experience, which is a shame because this website has some good features. The guestlist feature is absolutely not one of them

This site might be great for the couple, but for guests who want to use it for schedules, registries, etc., it’s very very difficult to navigate. I came to a wedding armed with my login info and smartphone, yet cannot access anything. All I get is offered to “get started” for my own wedding, which I don’t want or need.

Don’t purchase gifts on a registry through the site. They charge shipping per product. Go to the retailers sites and purchase through them and mark as purchased on the registry. I could have gotten free shipping if I bought through crate and barrel but since they separated all of my purchases on joy they charged me $22 for shipping. Not fair and terrible customer service. They won’t refund me.

Very user UNfriendly. I thought I'd give a couple of free options ago, including without but it was a total waste of time.

If I could give zero I would. The site looks good until you try to use it. I have tried, and tried, and tried to actually send money in the registry section, and it just won't work. Says gift is reserved, but won't let me actually send. Says nothing is in the cart. History section shows the gift, so I try to "give now". Won't let me choose paypal, and when it finally allows that, it won't move on and won't allow me to select payment. Screen freezes. Completely frustrating.

Terrible!! I had issues with both the RSVP and the registry and spoke with Katie and Isabella on these issues and neither of them could help. They apparently “escalated” the issue to their manager, Joe, who was even worse?! He literally didn’t even know what I was talking about when I was trying to get resolution to my issues. Wow. Who is running the show there anyways??? Terrible website - do not use at any costs, they’ve cost me sooooo much trouble. Thanks for ruining my wedding planning!!!

Really surprised to see the other reviews on here as we found the website a phenomenal support for our wedding and the organisation of it. It takes a few hours to set everything up, and like mentioned below it is best to use a laptop or desktop for this I think. Or was for us anyway, but once set up it was great to have everything in one place and to send all invites, info and nudges digitally and then to track replies, food intolerance etc in the database. Loved it. We didn't use the gift buying service which seems to be where there are a few challenges.