Judy P.
Very accommodating and easy To…
Very accommodating and easy To communicate with and shipment was sent out immediately great customer service

Agency Skin is a leader in personalized prescription skincare, combining advanced treatments with ongoing care from licensed medical providers. Developed by Agency Skin's dermatologists and scientists, every prescription and regimen is designed to address individual needs and support healthy-looking skin and skin longevity. Agency is a Curology brand, headquartered in San Diego, CA and serves patients across the United States.
Agency Skin (withagency.com) has 166 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Pharmacy & Medicine · San Diego, California
Excellent
Pharmacy & Medicine · California, California
Excellent
Pharmacy & Medicine · Palm Springs, California
Excellent
Pharmacy & Medicine · Fountain Valley, California
Excellent
166 approved reviews, newest moderated first
Judy P.
Very accommodating and easy To communicate with and shipment was sent out immediately great customer service
Lori W.
I love the Future Formula and the Whipped Moisturizer! Agency gives thorough & great instructions on how to use their products!! Love love love this!!
NadiaOthman
Natalie’s prompt response helped me a lot even though the issue wasn’t resolved immediately. Noting the issue it seems was technical and has nothing to do with the employee. It feels great to have a company that feels like family with great response and solving the issues
Consumer
They helped get a replacement to me that was needed
Thura L.
Excellent customer service! Very quick and cooperative And the products are amazing, they really work!
Natasha
It's crazy but when I got the trial box, it seemed to be working and it didn't peel off my skin....and then, I got 2 months supply box. Dark spot formula got thicker and didn't seem to penatrate, but peeled off. It helped a little with dark spots, but not so much. The future formula that has tretinoin doesn't seem to help with wrinkles at all. And the eye formula did NOT help with crows feet,puffiness or dark circles. Another thing that really made me upset, I ran out of Dark Spot a week and a half before next cycle and u would think that they will give u more of the formula ur using twice a day than future formula that ur using only at night. I opened up the bottle with some tools and I felt cheated: there was another smaller bottle inside and the amount that fits there isn't even the whole amount because there's also a space on the bottom of the smaller bottle. So when u look from outside, it's not the amount at all. How are u supposed to make progress if u r running out of one of the 2 main products in my skin routine?? I'm pretty upset and I don't want this anymore, I am going to try Musely and they have 30% off quite often. So I'm pretty much done. They do not live up to what they advertise. Those women on their ad?! Come on guys: they are paid actresses. Probably either already had work done or they fixed up their pics, those photo shop apps are on Google play so everyone is doing it. Duh!! So I do not recommend this anymore!!! Try Musely, I should have went with them before dropping $200 on Agency.
Response from Agency SkinAug 1, 2024
Hi there! I'm so sorry for the less-than-stellar experience. Please know if you have concerns about your formula, your medical provider is happy to review and make adjustments to it to best fit your needs! Also, we use an airless pumping mechanism, so our internal bottle is smaller than the external shell. The medication in our bottles is released by raising an internal plate. As a result, the internal bottle will also shrink as the medication is used. I assure you our lab measures our bottles before they are sent to ensure each is filled as specified on the prescription label. Please reach back out to us so we can further assist you! You can always contact us here at success ([email protected]) or via SMS at (415) 549-9548 at any time and we'd be happy to help!
Dominique
I find that the products have helped my skin in terms of firmness, healthy skin and wrinkles. I appreciate being able to get prescription medication on line. The care the Doctor uses to review my facial pictures and skin condition per pictures and report from me are keen and welcome. But, Agency is putting my order on hold for the silly reason that their product has lasted so long that they think my order needs a hold. This bothers me
Jessica D.
Hooked on the products after the trial. It's about $200-300 every 2 months after the trial. There are less expensive ways to do this, but their ingredients are top-notch. I can see a reduction in pore size after 2 weeks, and cannot wait to see how it helps long term. Customer service is helpful and responsive through email, as well as messaging your dermatologist through the site.