Agency SkinReviews of withagency.com

Response from Agency SkinFeb 3, 2026

Hi there! Thanks for sharing this feedback. We are so sorry for the less-than-stellar experience. I would love to look into this further for you to see how we can further assist with your concerns. I wasn't able to locate your account, but feel free to reach back out to us at [email protected]. Have a wonderful day, I look forward to hearing from you!

Response from Agency SkinDec 23, 2025

Good morning, Carol! Thank you for taking the time to share your experience and for being a long-time member of both Agency and Curology - we truly appreciate your loyalty. We’re sorry for the frustration surrounding your subscription cancellation. We’ve reviewed your account and have sent you a follow-up email directly to provide more context and discuss next steps. We’d really appreciate the opportunity to reconnect with you and continue the conversation . Please keep an eye on your inbox (and spam folder just in case), and feel free to reply directly to that message so we can assist further. Warmly, Agency Success Team

Response from Agency SkinAug 11, 2025

Hi Troy, thanks for sharing this feedback, we are so sorry for the less-than-stellar experience. I would love to look into this further for you to see how we can further assist with your concerns. I wasn't able to locate your account, but feel free to reach back out to us at [email protected]. Have a wonderful day, I look forward to hearing from you!

Response from Agency SkinJul 1, 2025

Hi Kristen, thank you for providing this feedback, and I'm really sorry to hear about the less-than-stellar experience. Please know that the vast majority of our members see results within 2-3 months. We encourage members to stick with us and give their prescription cream the time it needs to work! That being said, we understand everyone's skin is different, so your medical provider is on hand to help answer questions, or update your formula as needed. However, I completely understand your financial concerns and am happy to process a refund for you! I've sent you an email with additional information. If you have any additional questions, you can always contact us at [email protected] or via SMS at (415) 549-9548 at any time and we'd be happy to help! Have a wonderful day, and I hope to hear from you soon!

Response from Agency SkinJul 1, 2025

Hi Connie, I'm so sorry to hear about your less-than-stellar experience. This is not the experience we wish to provide for our patients! Kindly note that it can take some time to see results with any prescription treatment, but your medical provider is on hand to help answer questions, or update your formula as needed. I understand your formula wasn't adjusted, and would like to look into this further! Please reach back out to us at [email protected] or via SMS at (415) 549-9548 at any time--we'd be happy to help look into this and further assist with your concerns.

Response from Agency SkinJun 13, 2025

Hi Andrew! I am so sorry to hear this--I completely understand your frustration. When using your customized prescription, our findings show that using a thin layer of medication helps ensure your bottle lasts until your next shipment, although we know that may not be the case for everyone. Remember, a little goes a long way with prescription medication! Sometimes there may still medication in the bottle when you think you've run out, the tips in this article​​ will help: https://withagen.cy/mF2Mxh. If you've run out of product early, you can push up your next shipment anytime via your Orders Page​. This will ensure your shipment arrives exactly when you need it. Feel free to use the 'Buy Now' option to push up your next shipment ASAP. Please feel free to reach out to [email protected] if you have any additional questions. Have a wonderful day!

Response from Agency SkinApr 10, 2025

HI Brea, I'm so sorry to hear about your less-than=stellar experience with Agency. This is certainly not the experience we wish to provide! Please know that to see how your skin is doing throughout your Agency journey, a check-in will become available on your dashboard nine days before a new shipment is processed. Based on how your skin is adjusting to your formula, we will offer guidance, suggest an increase in the strength of your prescription, or connect you with your provider. We also do allow you to adjust your shipment date at any time via your Orders Page. This is not limited to two months, and you have the ability to change your shipment date to ensure you're only receiving shipments as needed. We offer pre-shipment SMS alerts upon request as well to remind you to make any adjustments. I do apologize if that was not made clear! I have reached out to you personally to further assist and ensure your feedback has been passed to our team. Thank you for taking the time to reach out and share your thoughts. We're always looking for new ways to improve our service to best meet the needs of our members. We wish you the best as you continue your skincare journey!

Response from Agency SkinNov 21, 2024

Hi there! I understand how frustrating this may be. Please know we do offer pre-shipment SMS alerts upon request. I'd be more than happy to enable these on your account. Please reach back out to us so I can further assist with finding a solution for you.