Lona I.
Overdoing Tret -
I would have put 3-4 stars but since ending my membership the website will not allow me to leave a review which I think is suspicious. I used aspostrophe a little over a year before they went out of business which was so sad because I had great results with tret + niacinamide and hydroquinone. It was the best my skin has ever been. I found agency looking for another company - in the meantime I had my derm prescribe tretinoin and those formulas are just simply awful. How have they not updated anything?? I was never able to acclimate to agency tret and my skin was always burned and became worse. I think they overdo the formula. Originally I had tret, niacinimide, azelaic acid and trazenemic acid. I think I am allergic to azealiac acid because both times I’ve used it (Paula’s choice first) I had the worst painfully burned skin - not their fault. I had to stop for 3-4 months to repair my skin and then got the same formula minus the azelaic. I still could never acclimate despite having great results from tret before. I think they just put too much into it - tret is tret. It makes your skin great without extra acids. It’s a solo act. My skin has never been sensitive, but after using agency I couldn’t even use copper peptides or vitamin C. It was always red, burning and raw. I could have asked for minus the last acid but I just decided agency isn’t for me. I also am so over having acne I said if in three months it hasn’t helped I’m finally doing accutane and that’s what I’m doing. One more pregnancy test and I start. I love tretinoin will absolutely use it again post accutane for anti aging. Agency was never friendly to my skin like other versions I’ve used. The fact I can’t leave a review on their site post cancel makes me feel like the company is not transparent so for that reason alone I will not purchase another item from them. If it works for you I’m happy, acne is the worst thing ever!
Response from Agency SkinMay 28, 2026
Hi Lona! Thanks for sharing this feedback about your experience with Agency and the products. We are so sorry for the less-than-stellar experience. I would love to look into this further for you to see how we can further assist with your skin concerns and your Agency experience. I wasn't able to locate your account, but feel free to reach back out to us at [email protected]. Kindly note that once an account is canceled, you are unable to access , however you can always leave a review to our company through Trust Pilot and contact our Customer Success Team through the email [email protected] for further assistance. You can also reach out to the medical provider through your consultation page to request formula changes or go over any skin concerns. Have a wonderful day, I look forward to hearing from you!

