Agency SkinReviews of withagency.com

Customer Service is excellent! They are always there when you need them and never let you down.

I wanted to express my gratitude and appreciation for the Agency team on supporting me when my bottle top was no longer working. I was so taken a back when you sent a new bottle I was almost in tears. Also, it was shipped right away and got to my house within 5 days! I have been on Agency tretinoin for over a year and a half now. It has made such a different in the appearance of my skin, and I get compliments all the time! I believe in the Agency product so strongly and their support in getting my bottle top resolved was another testament on it.

I would have put 3-4 stars but since ending my membership the website will not allow me to leave a review which I think is suspicious. I used aspostrophe a little over a year before they went out of business which was so sad because I had great results with tret + niacinamide and hydroquinone. It was the best my skin has ever been. I found agency looking for another company - in the meantime I had my derm prescribe tretinoin and those formulas are just simply awful. How have they not updated anything?? I was never able to acclimate to agency tret and my skin was always burned and became worse. I think they overdo the formula. Originally I had tret, niacinimide, azelaic acid and trazenemic acid. I think I am allergic to azealiac acid because both times I’ve used it (Paula’s choice first) I had the worst painfully burned skin - not their fault. I had to stop for 3-4 months to repair my skin and then got the same formula minus the azelaic. I still could never acclimate despite having great results from tret before. I think they just put too much into it - tret is tret. It makes your skin great without extra acids. It’s a solo act. My skin has never been sensitive, but after using agency I couldn’t even use copper peptides or vitamin C. It was always red, burning and raw. I could have asked for minus the last acid but I just decided agency isn’t for me. I also am so over having acne I said if in three months it hasn’t helped I’m finally doing accutane and that’s what I’m doing. One more pregnancy test and I start. I love tretinoin will absolutely use it again post accutane for anti aging. Agency was never friendly to my skin like other versions I’ve used. The fact I can’t leave a review on their site post cancel makes me feel like the company is not transparent so for that reason alone I will not purchase another item from them. If it works for you I’m happy, acne is the worst thing ever!

Super fast and easy service. Very professional team. I trust them with my skin care 100 %. Thank you so much for the friendly customer support. 100% recommend Agency.

They went above and beyond to help me and I was thrilled with their customer service.

Watch this company! Prices are crazy high. They will send you the product even when you request a hold. Charged me full price for a bottle after I was told it would be discounted. On and on. Customer service is a joke. Offered me a discount on the next shipment if I wouldn't cancel but nothing for what they already sent. Buyer beware!

I’ve been with Agency for 5 years and their sister company Curology for several years before transferring. I loved the product and never had any complaints. My skin looks great so imagine how disappointed I was when I recently discovered my subscription had been cancelled. I reached out immediately to be told my payment could not process so they cancelled me. I never received any notification of any issues and my bank said they had no record of any issues. I requested Agency contact me to figure out what happened but no one has reached out to me. The AI text said my only option was to renew at the higher price of course. Good news is that I was able to subscribe through another company at a lower cost. I guess loyalty doesn’t mean a lot these days.

I had my shipment date updated via text. How cool is that!