Lorrie L.
Multiple orders where pumps didn't work…
Multiple orders where pumps didn't work at all or properly. Reformulated and irritated my skin and instead of offering to reformulate or refund me they just offered to cancel my subscription. I'm a licensed Esthetician and this is subpar service for a medical grade skincare line. Contacted by customer service after reading my review and given a partial credit on my last order and a credit towards my next bottle. I'll give it another try and update my review accordingly.
Response from Agency SkinMay 6, 2025
Hi Lorrie, I am so sorry to hear about your less-than-stellar experience and completely understand your frustration. Here are some tips to get your bottle working: https://withagen.cy/mF2Mxh. However, I want to assist further, so I've sent an email to your email address on file with us. Please keep an eye out for it, and let us know if you have any questions. Have a wonderful day!

