Tim F.
Wisey's Subscription Scam: How I Was Duped
I strongly advise against using Wisey's services based on my harrowing experience. Despite canceling my subscription through their website, which clearly indicated an "inactive subscription," Wisey proceeded to charge me for services and an eBook I never purchased. Their response to my complaint was dismissive, citing baseless claims of authorization. I was forced to report these transactions as fraudulent to PayPal and my credit card company, highlighting the severity of Wisey's unethical practices. Their offer of a discounted rate post-complaint is insulting, given the distress their service has caused. Consumers deserve transparency and respect, neither of which Wisey seems capable of providing.
Response from WiseyMar 17, 2024
Dear Tim, We're truly sorry to hear about your experience. We understand the frustration this situation has caused you. It's essential to us that our users feel informed and supported. We assure you that transparency and customer satisfaction are paramount to us. Regarding your subscription, we sincerely apologize for any confusion or inconvenience. Please know that charges are only applied with the user's explicit consent. We'd like to assist you further with canceling your subscription and resolving any outstanding issues. Please contact us at [email protected], and our team will prioritize your request. Your feedback is invaluable to us, and we're committed to ensuring a positive experience for all our users.