Jim C.
Treated well when canceling my subscription
Mark, a Customer Service Representative, responded promptly to my emailed request to cancel my subscription. I appreciate that he began his email with a personal, compassionate comment that showed he read and understood my reason for canceling. That was a nice touch. I also appreciate that he clearly confirmed my cancellation. Lastly, I appreciate his offer of a discount should I wish to re-enroll in the future. In sum, he took the extra effort to treat me as a human being rather than as just an email he had to respond to.
Response from WiseyOct 29, 2024
Dear Jim! Thank you for taking the time to share your experience with us! We’re thrilled to hear that Mark provided you with such prompt and compassionate service. It’s our goal to treat every customer with respect and understanding, and it’s wonderful to know that he made you feel valued. We appreciate your feedback and hope you consider re-enrolling in the future. If you have any further questions or need assistance, please don’t hesitate to reach out at [email protected]. Cheers!