Laura K.
Withdrawing Before I Start (Don't like sketchy personal information rules and rights I didn't see until after my card was charged.
I found that after my credit card was initially charged, it wanted more money for different adhd subjects and books. It is a sketchy way to market your product. Not only do you have to pay for the subjects/books, but it releases them slowly over the months so you have to pay each month until the books arrive. Also, their 3rd party personal information policy seems pretty aggressive. I hope they give me a refund. I have no doubt that you help many people in your program, but after reading all the rules and policies, and what kinds of forms and emails you have to submit to quit the program, or opt out of any advertising is very specific. I had a fairly hard time navigating all that. I don't want any of this. I'm hoping they will refund my money. I'm going to use a local facility instead. This is just my experience. It sounds like others who use the program like it a lot, found it very helpful, and don't mind the personal information sharing policies. I wish you all well in your journey.
Response from WiseyNov 20, 2024
Dear Laura! Thank you for sharing your experience with us. We truly appreciate your feedback and understand your concerns. We aim to be transparent about all of our offerings and the terms associated with them, and we're sorry to hear that you found the billing and information policies difficult to navigate. We understand that different approaches work for different people, and we respect your decision to explore other options. We appreciate your well wishes, and we hope you find the support that best suits your needs. Regarding the charges and refund request, we take this seriously and would like to help resolve the issue for you. If you could please reach out to us directly at [email protected] with your details, we’ll do our best to assist you with the refund process and address any other concerns. Have a great day!