Russell W.
Just didn't like the app.
Just didn't like the app. So didn't use it during the trial. I forgot I had done the trial and the next thing I knew I got a 'thank you for your payment' email from them. Was on a different computer to the one I joined the trial on, so the automatic password thing didn't work, nor did the 'I forgot my password email they sent me' - the button that you're meant to push didn't work for me. I got on the computer on which I signed up for it, which meant I could get in and cancel the subscription. I've done the $45 for the month, but at least the next month's renewal won't be automatically done while I'm on holidays and definitely not able to access my computer from which I signed up
Response from WiseyNov 19, 2024
Dear Russell! Thank you for sharing your detailed feedback. We understand how frustrating it can be to manage a subscription and login issues, especially when you're not actively using the app. We're glad that the issue was resolved, ensuring no future charges occur. We’ve also taken note of the challenges you faced with the password recovery process and will work to improve this functionality for a smoother user experience. If you have any lingering concerns or need further assistance, please don’t hesitate to reach out at [email protected], we’re here to help. Cheers!