Leah R.
Buyer Continue to BEWARE
I'm writing a new review based on my continued terrible experience with Wisey. Please read my first review on May 31st (most concerning the unauthorized charge!). You'll see that Wisey took that time to respond to my review here indicating that I should email them directly regarding a refund. I have been emailing with them directly since before May 31st trying to get a refund and each time they provide a different reason why a refund isn't possible. That said, the response to my original review is completely false. It shouldn't be this hard to get a refund for a truly subpar product.
Response from WiseyJun 15, 2025
Dear Leah! Thanks for your input. We’re truly sorry to hear that your experience with Wisey has continued to be frustrating and that our previous response did not reflect the reality of your situation. We deeply regret the confusion and back-and-forth you’ve encountered — it’s absolutely not the experience we want anyone to have, especially when you’re already dealing with disappointment in the product. Please know that your feedback is taken seriously, and we want to resolve this for you. We strongly encourage you to email our support team again at [email protected]. Mention this review and that you've already been in contact. We truly apologize for the inconvenience, and we appreciate your persistence. Your voice matters, and we’re committed to making this right!