Carolina F.
SCAM Stealing from me for months
Wisey has been stealing money from my account for a couple of months. I sent an email last month saying I didn’t remember subscribing and that I did not recognise the 39€ charge from August, and that I wanted an immediate cancelation of whatever account I had with them. This month, September 2025, surprise, SURPRISE!!! Not only they did not cancel my account as instructed by me in the previous month, by they tripled down and charged me 128€. This is a SCAM! These are CON ARTISTS. Stay away from them!!!! Spread the word. I will have to press charges here in Spain, where I live, and escalate the matter with ING legal department, my bank here. I hope enough people press charges so that Spain officially terminates their activities in the country.
Response from WiseySep 20, 2025
Dear Carolina! We’re very sorry to hear about this experience and the frustration it has caused. Please know that Wisey does not intend to charge customers after a cancellation request, and this situation clearly requires urgent attention. Since you’ve already reached out by email, could you please confirm the address associated with your subscription so we can immediately locate your account, ensure cancellation, and review the unauthorized charges? We will prioritize your case to make this right as quickly as possible. Your trust is extremely important to us, and we want to resolve this matter without delay!