Julia H.
Rip off!! Taking advantage of the vulnerably minded!!
DO NOT TRUST THIS APP!!!! Absolutely disgusted with the con that is the Wisey app. Taking advantage of people with vulnerable-minds and organisational challenges!! Exactly what they say it’s meant to help with!! !And yes they can say that I had the Ts and Cs but honestly how many people ever read them!! And in depth!! So I paid the £15.99 for what I thought was a trail and then they’ve been taking £59.99 out of my savings account for the last 8 months!!! I didn’t get on with the app so assumed my month was up. Having contacted customer services they told me it’s in the terms and conditions!!! And even though there was no usage of the app I didn’t qualify for a refund!! They did however first offer me 3 more months access for free, then offered me lifetime access for £5!!! So clearly what all or you members are paying for your subscription is a total ripoff for you too!!!! Because they are happy to give you lifetime acccess for £5 if you make enough fuss but not a penny of the money they’ve taken from you back!! SCANDAL!! RIP OFF!! UNETHICAL!! I SHALL CONTINUE TO SHARE THESE VIEWS ON SOCIAL MEDIA TO HELP ANYONE ELSE FALL INTO THERE TRAP!! Disgusting behaviour from a business, taking advantage of people when there app is one that says it will help people who have difficulty managing tasks and organisation!!! It’s like your luring us vulnerable people inspo you can sneakily take advantage of our impossible minds!!
Response from WiseyMay 27, 2026
Hi Julia, We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you. We take concerns about subscription transparency, billing, and customer trust very seriously, especially when users feel vulnerable or overwhelmed. We regret that the platform and support experience did not meet your expectations, and we understand your concerns regarding the renewal terms and refund process. Your feedback is important and will be shared with our team for further review and improvement. Please contact us again at [email protected] with your account details so we can carefully review your case and assist you further!