wio.ioReviews of wio.io

Following the creation of my company, I decided to open a business account with WIO Business, based on my accountant’s recommendation. Unfortunately, the process was a complete nightmare. I was asked to provide an endless list of irrelevant documents that had absolutely nothing to do with opening a simple business account. Whenever I contacted WIO’s customer service, I always got the same generic response: “your request is under review and will be approved shortly.” Four weeks later, instead of progress, I was still being asked ridiculous questions such as: “Do you have a storage facility? Who are your clients? Can you provide bank statements for the last 6 months?” — which makes no sense at all for a newly created business. In short, this so-called “bank” doesn’t deserve to be called a bank, and certainly not one for professionals. They are incompetent, unprofessional, and clearly have no understanding of what online business banking should be.

Very bad experience Customer payments are debited, but not reaching our Wio account. We’ve raised complaints since April, but no clear solution yet. It’s affecting our business badly. Please take this seriously and resolve it urgently.

Dont trust this bank , i have case with them and prove for them all details that of fraud case but still dont return my money back from this customer they make fake exuses for him !!!!

My experience with WIO has been extremely poor. On three separate occasions, incoming payments were blocked despite all required documents and proofs being submitted. I had to call WIO multiple times from Europe, which cost me over 800 AED in phone charges, not to mention the time and stress involved. I was promised a callback, which – to this day – never happened. Latest issue over a week, no one at WIO has been able to resolve a simple technical issue. I’ve been calling and emailing every day, constantly having to repeat the same information. No one truly listens – instead WIO support team follows a script or handbook. Tickets are being closed without any resolution. As a business customer, time is money. My clients expect invoices to be paid on time, and WIO has put me in an embarrassing position. I have not received any compensation from WIO for the inconvenience, the cost of international calls, or the additional administrative burden caused by your failures. In summary, for 99 AED in monthly fees and this level of poor service, my conclusion is simple: WIO – NOT Recommended

Absolutely the worst experience. They don't reply to support or whatsapp emails. Retarded OTP/auth system. Just not trustworthy in the least bit. I lost access to my UAE phone number and the only recourse they said was to fly to the UAE and get a new phone number. Otherwise, my money and account is 100% inaccessible. How could any customer trust such a business?

Worst bank services ever…a bunch of most inexperienced customer support consultants. Zero delivery commitments and poor service. I have been following up for my business bank account onboarding for past 10days and every time I call I get the same response ‘your file is at the last stage of approval and should happen within 24hrs’ so far nothing and now I am closing my file with them. Every single time they ask same questions… they do not have a proper verification or call log mechanism as well it seems. Just wanted to share my sour experience with the WIO who make false claims of getting the business account on board within 48hrs. So think twice before choosing them…

The best digital only bank, the virtual cards are a real game changer. I am able to create virtual cards that expire within a day, week month, etc. And add spend limits on each. This is really good for online payments. They also have the 2% cashback if you open a credit line. The Wio invest platform may be one of the best investment platforms in the UAE (as long as you are a long-term, not day trading). There are no delays for transferring funds, you can get instant cash after selling a US stock position which is quite powerful. They do seem to change the cashback rules, they recently made it slightly worse. I can only get 0.5% on fuel now instead of the previous 2%. Also the foreign currency accounts is really good, in debit mode you don't pay any foreign transaction fee. Good if you travel to the UK or EU, beats many cashback or travel points credit cards (especially the penalty on EEA/UK transactions). Although the cards are boring, I don't get any lounge access, purchase protection, or any of those fancy card perks. It might be good if you don't care about those stuff. When sending local bank transfers, it gives you peace of mind as you can see the entire process live using the status tracker. So you know if the payment did reach the beneficiary.

Truly a terrible bank. I don’t mind the subscription that I pay every month but the least I expect is being able to reach a customer service agent. I contact them from my verified phone number they still ask me to contact them from a verified phone number… I try to call them either locally or from aboard from my number or any number and their hotline keeps dropping… poor service is an understatement…