wio.ioReviews of wio.io

Wio bank refused to receive normal transfer from Georgia referring to "secret internal policy" which is never published anywhere — it was official response from their support. So instant loss of 30Euros because of their secret inner policy. Other UAE banks received same transfer immediately without any concern. Stay away from Wio with their "secret policy"

A bank that takes your money and doesn't give it to you a customer service that doesn't see your problems and that responds like a robot, I don't recommend

My salary was supposed to be credited on 25-09-2025 and i was going crazy because i had a rental cheque that i need yo pay. So i contacted my company who confirmed that my salary was processed on time which was credited later on on 26-09-2025. after following up and raising a service ticket request through wio where today I’ve received the following response on my ticket where they said “The salary was showing as pending in the WPS inward report due to a few technical incidents” Seriously is that how you handle people salary? apart of that they said to waive off any subscription fees my salary should be 15k and above, is that a joke? So for high salary people you want to make their life more easy and for people who is getting less they need to paid the cost?, and the response that i got from their customer representatives Nader, it’s unfair to claim benefits that i am not eligible for, the subscription this is management decision for targeted people, seriously? I am going to request my company to transfer my salary somewhere else.

I am very surprised to see so many negative reviews and very sorry for those who have. For me, after a year of use almost, I have yet to need to contact Customer Support at all so I cannot testify to that. All I can say is that I use WIO for long-term investments and the range of portfolios that are accessible on their platform in the UAE is very interesting. The User Interface is well-designed and user-friendly, their fees are very competitive compared to other banks that offer similar services and their digital cards are very useful. Exchanging currencies, transferring funds from one account to another is super easy. So far for me it's been the best experience on a mobile banking app I've had in the UAE.

Unbelievable bank and worse service i have ever had. Business banking is a nightmare with them. Changed business name but TL number remains the same, they took over 3 wks, two complaints and still not resolved. Its a nightmare and i would never recommend them.

Worst bank I have seen. They rejected me without any reason. Welcome to UAE where no shit is given to their customer.

Plus possible d’envoyer ou recevoir des virements internationaux sur wio business ca fait peur! et le support dit quil n´y a aucun probleme. Hors tous les virements entrants sont rejetés!

The worst bank. Changed my company name, updated the documents and then was refused entry into my online banking app. Chased the bank every day for 2 months daily, to be told daily everything was ‘under review.’ Cost my business a lot of money and time to still have no resolution. This bank lies with no shame. Customer service operators have no clue what they’re on about with no communication between staff.