wio.ioReviews of wio.io

WIO BANK TRANSFER FOR ANY AMOUNT TAKES UP TO 24 hours even though most other bank transfers are completed within 3 seconds in the UAE with AANI ( except for large sums). Staff in the call center seem to be annoyed more than the customers.

WIO BUSINESS Exactly same name of account. They are the worse in customer service. They have a personalize whatsapp account and yet no matter how many times you send to them follow up there is no response. Emails no response as well. Do not open your account from here, i do not recommend especially business accounts. Your business will suffer.

I have an euro account. When I spend with the card in euro you charge me in AED with dirty FX fees. Tried to call and write you. No answer. Worst customer service ever. Waiting for Revolut to enter UAE and kick you out of the games.

Promess not kept. Worst customer experience ever Every agent in the chat says different things and promise different things. Case open since one week and they keep turning around So unprofessional

Very disappointing experience with Wio Business Banking. Our business account has been frozen since 17 February 2026 due to an ownership change request. We submitted all required documents on the same day, and the call center confirmed that everything was complete. We were clearly told the process would take a maximum of 10 working days, and possibly even less. Today is 16 March 2026, and it has now been almost one full month, but our account is still not active. During this time, we have called customer support every 2–3 days, and each time we receive the same response: “Please wait another 24 hours.” About two weeks ago, someone from Wio even called us and said that our account would be activated the same day, but nothing happened. Our business operations are being seriously affected because this account is linked with our POS system, and we cannot operate properly without access to our business banking. On 10 March, we were given a complaint reference number: 605747 and were asked to wait another 72 hours, but there has still been no update or resolution. The most frustrating part is the lack of transparency and accountability. Every call results in the same answer without any real progress. For a digital bank that claims to support businesses, this level of service is extremely disappointing. We hope Wio takes immediate action to resolve this issue.

I wish I had the reviews about this horrid bank before opening an account. The WORST customer service. Rejects small incoming transfers and you have to chase for days with numerous phone calls to people who have no authority or knowledge of what is happening. Save yourself time and headache. DO NOT OPEN an account with this terrible bank.

Wio doesnt deserve all the negative reviews, i think during this difficult time in the UAE, Wio has shown very much respect to the people and went way beyond their minimum efforts to make sure all their users have a good experience. Thank you Wio during this time for being there for your clients, I think its fair to mention that all your good things are also being noted.

Really bad bank. Would not reccomend. Been trying to add my partner to the bank for a long time and they keep putting it off. Also their app is buggy and the 2fa doesn't work. I can probably say the oppurtunity cost of having a bad bank is massive when it comes to business and multiple times these guys have failed me. It's sad I have to come here to complain because the customer support always gaslight me and say they'll solve the problems when they never do anything