wio.ioReviews of wio.io

Worst customer service ever

Horrendous customer support system (just check the other reviews) - absolutely pathetic for a “bank” that invested so much in product, marketing, partnerships, etc… Can’t even get the basics of financial services right

Even one star is still too many here. It is cruel to talk to the service both on the phone or via Whatsapp. Sometimes you don't get a response for 48 hours (and I don't mean over the weekend!) or you don't get an answer to your problems. It is the worst thing I have ever experienced in the banking sector. Transfers to my own account are not credited for up to 10 days later and I regret even opening an account here. The app is very smart and clear and functional - but that's the only thing. I will complain to Sanadak of the Central Bank of the UAE about Wio and can only advise against publishing his account here!

Worst bank in the world. Our business account of over 1 year was shut down with no reason and they gave us less than 2 weeks to find alternative banking. Crippled our business, caused damage and stress. Would NOT reccomend WIO for any banking whatsoever. AVOID. ZERO STARS.

Very bad bank, bad customer service they don’t answer they do not give any sort of help. As an entrepreneur bringing money from USA to here especially a high amount i thought id get more help. If i can stop one person from joining PLEASE AVOID! You will regret it

Really worst service, unprofessional customer service, giving wrong information, no whats apps reply for days Hiring some agency outside uae for less right who cant even take care of business account Don’t waste your time with wio business account

It is impossible to get in contact with Wio bank. Again this month I have an international transfer which for some reasons is not getting processed. Wio do not reply to e-mails, to whatsapp messages, to call-back requests or anything else. Sorry, but this is not a serious bank

I am using WIO for my business and since one month I have the worst experience ever with any bank in my file. I originated an international transfer at the 15th of February and today is 16th of March and I still have not got the money to my Revolut account. I am contacting almost every day the support on WhatsApp and at the beginning they said that it is a technical issue that they will solve it in few days and after many days they say now that the issue is with CityBank which is the intermediate bank for the international transaction. The point is that if I don't contact them every day, I don't think that they will take care of my issue and even if they are always polite, I don't think that someone is really taking responsibility for to handle it. I will keep you updated when they solve it and how much time it finally took to complete the transfer. UPDATE: Today is 21st of March and I still have not got the money. And the support has stopped answering to me on WhatsApp. UPDATE: Today is 25th of March and I still have not got the money. And the support says again that I will have to wait and that they will let me know when the issue is solved. 39 days in total, I am still waiting for my money. UPDATE: Today is 1st of April, and it has been 46 days waiting and not having access to MY OWN MONEY. The support says that money has been released from WIO and I have to contact Revolut which is the recipient bank. But Revolut is asking for a GPI Tracker, but WIO is refusing to provide that. So they don't help the situation and just give the responsibility to others, having me hanging so many days and spending one hour of my time contacting support. UPDATE: Today is 2nd of April and we finally canceled the transfer and got my money back to my account. But I got 600 AED less, and also I didn't get back the 115 AED I had paid for the international transfer. So I after 47 days waiting for the transfer had to be canceled and lost 715 AED. I have contacted the support, and they said that the team will check that and let me know. UPDATE: Today is 15th of April and this is the final reply from the support: "The amount that was refunded is less due to charges and since the transfer was returned by the beneficiary bank there will also be an exchange loss. Please note that any exchange loss for international transfer will be borne by you." So I lost 47 days waiting for my money and lost also 715 AED. STAY AWAY FROM WIO BANK AT ANY COST IF YOU DON'T WANT TO HAVE THIS HUMILIATING EXPERIENCE AND LOSE YOUR MONEY.