wio.ioReviews of wio.io

over charge. customer service slow and not helpful. always chagrin extra and no one to spake too !

This WIO deducts the subscription charge for August 2024 on 2nd August 2024. Which is totally unacceptable. Its is worse service i ever found in UAE.

Opening the account was kinda OK, debit card came by courier (with ID check). BUT just now the app asks me to confirm / update details such as UAE residential address, total income, (expected) in and out going monthly transaction volume (with percentage in cash), tax residencies in other countries with TIN, source of funds (4 options to chooses from) - not too difficult if one has those details at hand, BUT: if you don't enter them you CAN NOT access the app; NO SKIP-BUTTON, no grace period. THIS IS A TOTAL NO-GO !!! Imagine one has to quickly do something simple, like check if a payment has arrived OK while being on the phone with the payer and can only say "sorry, my bank's APP has blocked me". I'd advocate WIO getting fined for bringing such shame over banking in the UAE.

Terrible , unclear onboarding process for business banking and it is painstakingly long if your parent company isn’t located in UAE. Call centre agents are clueless . Stay away!!!

Let’s be honest the banking experience in the UAE is not the best. I tried to open a business account at many of the bigger banks, but they made it incredibly difficult. WIO opened my business bank account in less than 3 days. It’s early days, but my experience with the entire UAE banking sector as been incredibly negative. I appreciate KYC and AML, but you cannot expect someone to start a business and then take 6 months to open an account. I applaud Wio for trying to shake things up and make the process to open an account easy. Let’s see how the longer term banking experience goes…..

I've been a Wio customer for a few years now - since just after it launched. It's very basic banking operations work fine. But if you have a question, good luck getting any response at all. Service is TERRIBLE. Not responsive at all, Whatsapp channel is useless, slow, inaccurate and basically a waste of effort. I do not recommend this service at all due to the lousy customer service.

If you want lots of trouble getting access to your own funds, and if you want a bank without any kind of support, then this is the bank for you. Had lots of trouble. I tried to email them at care@. Getting an automated response saying the "DO NOT REPLY. This email address is not operational." So I call them. The people picking up tell me to email care@. They don't even know that this email is not operational. The infinite loop. And no one in the company cares.

Worst ever experience with a banking application. Onc you deposited money they open old request and whitelist your account and your blocked. your account is inaccessible. you have to make 100 calls and chats. fraudulent bank ...annoyed with the services