Sojourner J.
WinX DVD Ripper Platinum is critically unstable
WinX DVD Ripper Platinum is critically unstable, characterized by constant, debilitating crashes (often showing "Abnormal termination, Error Code:2" and other issues) that frequently occur mid-rip. This instability is a core software flaw, as it persisted despite the user performing extensive troubleshooting across multiple discs, two optical drives, different destination drives, and even advanced measures like running as administrator and using "Safe Mode." A major disappointment is the program's failure to utilize its advertised Level-3 Hardware Acceleration feature: it refused to engage the user's AMD GPU (stuck at 0-2% usage), instead forcing a heavy 40-50% load onto the CPU. The subsequent eight-day support experience failed to resolve any of these critical bugs. Support left the crucial AMD compatibility question unanswered, proposed non-starters like briefly disabling all security software, and ultimately provided no fix for the paid product and requesting same steps repeatedly to effectively exhaust the user. This prolonged, frustrating, and unresolved experience demonstrates that the software simply sucks at delivering reliable, accelerated performance.