WinXDVDReviews of winxdvd.com

Ricky has always been the man to help me with any technical issue. Usually, if I replace a hard drive or some other repair, they don't recognize my device anymore. Then it says I have to pay, but I payed for a lifetime of updates. I then e-mail Ricky and he responds with the answers within 24 hours. This has happened several times but he always responds quickly. Great Software & Service Company!

I am using WinX DVD Ripper Platinum for a few years now without any problem. Yesterday I had an update, and right after I couldn’t use it (Code 1). I contacted the customer service and sent them the Log File. This morning I received an answer and the solution they suggested fixed the problem at once. It was a very efficient and helpful service. I am a very satisfied customer with the product and the service too.

I'm a new user of WinX DVD Ripper so I run into walls from time to time. Support has been excellent. It gives me high confidence regarding their software.

There is a lot of positive reviews here and across the web regarding products of this company. However, my experience is different. Moreover, taking into account their bad business attitude, it seems to me they are scammers and most of these reviews are either sponsored or forged. I have purchased WinX HD Video Converter Deluxe from them. I'm not a novice in video editing and video conversion. Upon trying to convert Blu-ray M2TS file from the BDMV stream to MKV h265, the program started crashing. After exchanging several emails with the technical support and sending them my error log, it turned to be that this program does not support Blu-ray format. The lack of this feature was nowhere mentioned nor documented, and I was a bit surprised seeing how many different formats they support, but not the Blu-ray, which is the standard nowadays. They just "forgot advertising" that their program does not support this important format. Instead, they did mentioned in their website that Blu-ray Video (*.mts, *.m2ts) are supported formats (I can provide a screenshot upon request). That again brings me to the idea that this is the scam. Moreover, the conversion options in the program are very scarce. You cannot really choose quality/size/conversion speed, but you have to stuck to their "templates", which provides you with the pre-determined size and quality of the converted video file. The program really looks like made for kids. There are so many paid and free alternatives to it, such as Handbrake, EaseFab, VSO and MakeMKV, so I would recommend to get some good software, if you are serious about converting your video files. There is a list of "All In One Blu-ray Converters" at VideoHelp site. Anyway, as I said, the major problem with the company is that they refused to issue a full refund, but suggested to make a half of it. This I don't understand. Their products are advertised under 30-days money back guarantee. I have never had any problem purchasing products from different online vendors under this policy. They always issued refunds if I requested to do so. Unfortunately, Digiarty insisted that this policy works only if "products cannot normally work with error or bug". They just forget that this is a software product that also requires client's satisfaction, and the 30-days money back guarantee normally covers that too. As to "try before buy", this is not the case with Digiarty either, simply because their trial version lacks features of the paid version, which I wanted to see. But again, when you see "30-day money back guarantee" on the software website and a lot of positive reviews, you normally trust the seller. This is not the case with Digiarty. Therefore, my sincere advice is to stay away from this company and their products. I'm sure you will be able to find much better video conversion software with reliable support. [EDIT] After additional exchange of emails, and after I posted this review, they proceeded a refund. The issue is now settled, the refund is on the way.

I had a problem and contacted Digiarty and theyngot back to me within 24 hours and solved my problem quickly.

I enjoy using WinX DVD Ripper. It seems to work every time! I've had many DVD disk's that I thought were so scratched they could not be ripped. WinX Ripped all but four Video's. I did try Other Free and Commercial Ripper apps. What I found using other competitors' software is they are either very slow or, I had 1 in 5 movies fail to convert using free or competitor apps. I reran the failed video's with WinX and WinX breezed through the ripping session. The quality of the movies using WinX is better. So, to wrap up, out of over a hundred ripping sessions, I've only had four movies fail to convert (due to defects on the disk) with WinX. My overall view is the WinX product is doing well and wins above all your competitors!

I purchased Digitary’s WinX HD Video Converter Deluxe. The program is excellent and has become one of my favourites! Recently I encountered a problem when using the program so I contacted their Customer Support. My request for assistance was sent out late in the day and a response came back overnight. I was asked to provide 2 pieces of information, that were readily available to me when I opened the program. Within a VERY short period of time, I received a solution that worked like a charm! The truth of the matter is that the “problem” was a mistake, on my part. The program was, and still is, just fine! I would definitely rate the customer support 5 stars out of 5 stars for their promptness, diligence, and tact!

Excellent products, especially Videoproc which does everything one would want with DVDs and VIDEOs. Their support is great as well. Well worth buying their products.