WinkBedsReviews of winkbeds.com

Worst mattress I’ve ever owned and most expensive. Increased back, hip, shoulder, neck pain. Extremely firm (I ordered the soft model) and uncomfortable.

Purchased a Firmer king mattress in 2019 and the experience was five star. Fast forward 3 years and the mattress was feeling too firm so we decided to take advantage of the 50% off lifetime replacement guarantee. The first thing we were told is that this mattress would come with no warranty because of the deep discount. This seemed "suspect" because if you are selling a brand new, perfect mattress why not offer the warranty? Regardless, we were happy with the quality of our first mattress so proceeded with the purchase. Upon opening, the first thing we noticed was that the top edge of one side was 2" inset from the casing under the pillow top. Slept on it a couple of weeks thinking it would work itself out. It didn't. Reached out to Wink beds to report the issue and were immediately told that there was no warranty. We pointed out that regardless of warranty we were guaranteed a brand new mattress and that if there were any issues with quality upon receipt they would be addressed. Messaged again and were told that the top was not flush because the mattresses are hand sewn. We replied that our first mattress was perfect and did not have this issue. Then we were told it was "slightly rounded" because of the "eurostyle pillow design". It is NOT slightly rounded, it is caved in on one side! In addition, at our recommendation, our neighbors and a family member had purchased a Wink mattress that we were able to inspect. Both were perfectly flush. This flaw is so uncomfortable when getting in an out of bed. Top edge disappears and you have no support. When we have to turn it one of us is always unhappy to have to deal with the flawed side. Sheets don't fit correctly either. Communication with Wink Beds about this issue was the absolute worst! Questions posed were not addressed or were completely ignored. Multiple requests to have this flawed mattress replaced were ignored. It is obvious that the 50% off lifetime replacement guarantee is Winks program to get rid of mattresses that are either factory flawed or ones that are returned during the 120 day trial period. So to sum it up, we HATE this mattress and are out $1000. We should have spent $600 more and got a brand new, perfect mattress with a real warranty and trial period. We will be getting rid of this mattress and purchasing a new one and it will NOT be a Wink Bed. Do yourself a favor and do NOT use Winks lifetime replacement guarantee...it is a complete joke, not to mention fraud.

Bed collapsed in 9 months, Support says tough luck. I have had several mainstream manufacturer mattresses with no issues. The Winkbed mattress collapsed in 9 months and caused both me and my wife acute back pain. When we contacted support, they said that it had not collapsed _enough_ to qualify for warranty replacement. We are both on the low side of normal for weight. Do yourself a favor and look elsewhere.

Our favorite bed EVER. we have 3 at our house and 1 at our mother in laws and gave one away when it was too small. Obsessed 😳

Winkbed is the most comfortable bed ever!!!

Our experience was easy. The mattress came quick and was easy to set up.

We received the delivery on quickly and without damage.

Exactly what I was looking for. Winkbed is providing the back support I was missing.