WinkBedsReviews of winkbeds.com

I purchased a Luxury Firm mattress two years ago. From the beginning, the box came beat up with holes and destroyed but customer service said the mattress would be fine inside the box. The first few months it was ok to sleep on but after about a year I started having hip and back pain which did not occur when sleeping on the guest room mattress. Does not live up to the hype. I cannot afford a new mattress so I will try a topper to offset the concave areas. Mattresses are an expensive purchase, choose wisely.

The mattress is fine, certainly nothing special, but it is ridiculously heavy, and the bed frame they sell is complete garbage. The slats are just barely long enough to reach across the frame, and are only held in place by a bit of velcro. Any movement of the mattress, like rotating it every two freaking weeks like they advise initially makes the slats come loose and fall out of the frame. Then you're wrestling with this 800-lb gorilla of a mattress to try to get it off the frame so you can get the slat in just so, then try to get that beast back on top of the frame without them falling out again. Oh, and no refunds on the frame.

Horrible customer service, buyer beware! We purchased our Wink bed about 5 years ago and it was great until about the last 6 months - it has started sagging in the middle causing my wife and I both hip and back pain. I reached out to customer service on October 21 making them aware of the issue and sending photos. It is now November 8th and I have sent more than 10 photos and measurements at their request without resolution. Every time I email they just tell me the pictures aren’t good enough and to send more. There is a very VISIBLE crease horizontally through the middle of the mattress that is approximately 2 inches deep and clear as day to see. They also respond at 6:59pm EST each time (their customer service closes at 7pm EST). They are giving me the run around and hoping I just give up. The sad part is I bought the product because it is made in USA and backed with a warranty (supposedly) against defects which it clearly has. The level of customer service is an absolute joke for the price of the product and the owner/CEO should be disgusted for the lack of warranty adherence and communication from his team. Avoid at all costs!!!!

The wink bed is horrrible. They have 120 day return policy and now i know why. After 6 mos it sagging. Do yourself favor and do not buy this bed. That simple

I have been sleeping on the Wink bed for 70 days. When the mattress was in place on the frame it was very comfortable. Problem is the frame they supply is a piece of #%@%. It is very poorly engineered and allows the slats to fall out and will cause the bed to become unsupported. So in the middle of the night you end up sleeping on the side of a hill! The slats sit on a lip that is only 5/8" wide. If you are anything over 200# forget it. The bed will support you but the frame will fail. Numerous emails achieved no solution and the frame has no warranty!

Negative stars. Utter garbage. We had a winkbed previously (and for the last 7 years) and it was really great. Ordered a new one but the quality is not remotely on par. The edges are smashed/wonky and won’t cover the bottom layer section at all. The edge sewing is totally off on one full side. The mattress is 11.5 instead of 13.5. It is not the thickness portrayed in the specifications and the edges are just generally a total mess. What are they thinking sending out this shoddy work. Plus, the response when I reached out with the issues articulate in writing and memorialised with photos was “sleep on it” with no explanation for the variance or subpar quality. No, send me a quality product that matches what you portrayed. In fact, the first response I got to my concerns was a “are you interested in buying an winkbed” indicating they didn’t even read what we were reaching out about and failed to look at the many pictures I sent. I hoped this was an anomaly but it appears this is what they are selling now. Already emailed them to tell them to come pick up their trash.

Terrible mattress that collapsed upon arrival but winkbeds does not live up to their guarantee. NY Times Wirecutter should be ashamed of themselves for promoting winkbeds. I'll never trust their reviews again.

Bought a WInkbed Ecocloud latex mattress. The 120 day return/replacement warranty is a joke. The bed developed large sink holes in many areas a month after warranty, but 'were not deep enough to qualify for replacement'. The bed now has a foam topper on it, but that will be too hot to sleep on, so we are putting the $2,500 new bed in the guest room to ensure guests are not comfortable enough to stay more than 2 or 3 nights! The winkbed solution is to buy another mattress from them at 50% off and YOU have to pay the shipping of the very heavy bed! Yeah, right! AND It's final sale, so no way to know if we are getting another lemon! DO YOURSELF A FAVOR AND BUY ANY OTHER BED IN A BOX