WinkBedsReviews of winkbeds.com

First it is a well made mattress. I ordered a full size firm, but do not feel like it is firm enough. The top is soft and I thought it might be cooler than it is. Delivery was fine, but I had to find someone to help install it as it is extremely heavy. Now here is where I have a complaint. I am 72 years old and live alone. Some very important information was not relayed on the website for the care of the mattress. On my card of instructions I am suppose to rotate it every 2 weeks for the first 3 months and then every 2 months thereafter. I cannot lift this mattress, therefore it has only been rotated twice since I bought it 2 years ago. I have to have two people as I cannot do it. Had I known that I would have chosen a different mattress that I do not have to depend on someone else to turn it.

The bed seems great. When I purchased the bed on 12/31, I was given a delivery date of 1/8. I checked my status on the website the week of 1/5-1/9 and called in a few times since nothing was updating on the website or through FedEx. The staff on the phone were very helpful, but it wasn’t until the day before I received the bed that I finally got an update. The bed was delivered on 1/14.

The bed seems fine. Mattress protector is cheap and is just a loud, crinkly plastic sheet. It is so loud and can be felt through the sheets. Apparently is un-returnable despite not being used. Total waste of money and complete rip-off. It has left a negative opinion of the whole company that charges $120 for a thin piece of noisy plastic that ruins the experience of the mattress

Mattress was left beside my garage in the snow and was not informed it arrived by FedEx. Box was torn apart and mattress was exposed to the elements. I was going to order the mattress protector and bamboo sheet and pillow case set but with the state of their delivery process I am afraid they would be destroyed.

Using FedEx to ship resulted in my mattress being out for delivery for 3 days before being left blocking my garage.

The package was left in the middle of the front yard 30' from the house.also exposed to weather. I was not able to receive it because I was out of town. I did contact the company with my concern but they were not able to assist me. It seems they had my payment and was pretty much a done deal.Also when I called the call dropped and when I called back they had an attitude because I was complicating things. I am a little gun shy to have any correspondence if I ned anything else

We were not informed when the bed was shipped out and were out of town when it was delivered.

The bed is really plushy, comfortable and sturdy from the one month I owned it. The bed doesn’t sink and it’s very responsive when getting off the bed especially the edges. However the only reason this bed doesn’t get the other 1.5 is because it doesn’t match the size they advertised. It was three inches short on both width and length. I’m really disappointed that it’ll cost me $50 for an exchange and it’s time consuming.