Wine EnthusiastReviews of wineenthusiast.com

This is the wine fridge I have been looking for. It holds the larger bottles, and is the first one I have seen that actually holds as many as it claims. I like the display of the shelving units and by it being sideways the way it puts the wine on display. I opted for the single temp rather than dual, as I have far more red than white wine. I have a smaller one to store the whites.Service was great start to finish, shortly after placing my order I received a confirmation call, I received both an email and another call from the carrier when it shipped informing me of ETA and to clarity any questions I might have. I was provided a three hour window on delivery day, and received a call when they were ten minutes out. I have noticed the actual temp tends to run two to three degrees colder than the setting. Easy fix, I increased my desired setting a couple of degrees. I have referred Wine Enthusiast to a neighbor who I know is also looking for a larger fridge.

They had what I needed and ordering was relatively easy.

Call three times to speak with someone in tech support for a Wine Enthusiast refrigerator. Each time, after an extended periodon hold, the line simply went dead. I emailed. Two days later, Mikee C. emailed back. I asked to speak via phone as I had multple questions. He called, but again, we got cut off while I was on hold. He followed up with an email 30 min later partially answering one of my questions (that they only had stock of two parts for my frig), but clearly showed he had no interest in calling back or in answering other questions. All-in-all, it was a TERRIBLE experience, and I cannot ever imagine wanting anything to do with this company going forward.

I agree wholeheartedly with the other negative reviews. I purchased a $2,500 wine credenza that was advertised as “in stock - will ship from our warehouse in 24-48 hours”. I purchased the item on March 19th for my husband’s birthday (which in late April) and to date the item has been packed but not shipped and the estimated “delivery date” is well over a month after my order date. Every time I call customer service the agents keep telling me the item is in transit (and give me different delivery dates) but can’t explain how the item hasn’t yet been picked up by shipper. I’ve called customer service, emailed FragilePak (with no response) and submitted a support ticket with Wine Enthusiast (also with no response). At this point I’m quite certain the item just will not ship. So much for “in stock - will ship in 24-48 hours”. So frustrating and honestly wildly unprofessional.

Would definitely recommend WE because of the great customer service. I received a number of (slightly) damaged items, which was disappointing as those were intended as gifts. The customer support reps were super helpful in arranging a return with a pickup, and a prompt replacement. They were very friendly, personable and professional. Will not hesitate to place more orders in the future.

Do not use this company. I just ordered some racks from them after receiving a 10% off discount code as a thank you for going to their site after visiting to view their racks. That discount link took me to their site, where I ordered and applied the promotional code we’d been sent. However the discount was not applied. So I called their customer service and was first told that the discount had been discontinued. When u then explained that we’d just now received it, I was then told that it clearly stated that certain items were excluded. I then asked why then when we were viewing their racks we were sent the promo….and why that link took us to their entire inventory (and clearly stated on the link that the discount applied to “our store”, I was asked to forward the email. After forwarding and a few minutes of researching by their rep, he pointed out that at the very bottom……if you scroll ALL THE WAY to the end of the email….there if very small fine print (so small I had to zoom in to read), it does state the exclusion. Clearly this is a tactic that I do not appreciate and I will not rest until I make sure to call them out on every social media site I can possibly do so on. It’s not at all about the $…..it’s about the principle and unfair retail marketing of this company that I take exception to.

horrible product! I received a round charcuterie board and the board came chipped. Getting ready for the Super Bowl and didn’t want to come to this point. Not only chipped but drawer with the little utensils would not come out. Would not recommend.

We ordered a few items and one of them was broken. I called and got assistance right away! Rose was amazing and walked me through he process to get another item. SHe was super friendly, knowledgable ,and she was able to ship me a replacement item right away!