Wine Cellar InnovationsReviews of winecellarinnovations.com

Reasonable prices wine racks easy to put together. Used a Brad nailer to assemble. Very satisfied with the purchase I would definitely purchase additional units if I decide to add more space.

The wine cellar is a huge hit. We call it the Moose & Goose Wine Cellar combining our Canadian and NH family history. Vince was amazing and helped with every small request or idea I had. From dream to finish, it only took about a month - which blew me away.

I have purchased several Designer series racks from WCI over the last 8 years. My favorable experiences have kept me coming back; today I have a total seven 6-foot racks including four 5 column, two 2 column and one 3 column (all ordered separately as my cellar needs and space increased). Every shipment arrived in tact, complete and on a timely basis. As noted in some reviews if one does not have a nail gun drilling pilot holes before nailing is advisable while not very time consuming . All my racks went together easily, albeit getting alignment started takes a bit of effort if working alone; this is the one time an extra pair of hand is helpful! Since my storage area has always been in unfinished areas of my basement I’ve used the basic pine unfinished racks which have proven to be a great value. My only mild complaint is the Designer rack design has been modified slightly since the first four racks I ordered so the facing of my newer racks do not align exactly with the older ones, not a show stopper given they are not in public view.

This is a great resource if you're planning anything from a small wine rack under the staircase to a grand 1000+ bottle extravagent wine cellar. They'll assist you in the planning and if anything breaks or otherwise needs replacing during assembly they are wonderful in supplying any needed parts. I do recommend checking the various YouTube videos that are out there on assembly to save yourself time and frustration as the directions often leave out little details that can make your life easier.

I have read the multiple positive reviews and wish I could write the same. My review (at least for now) is on their customer service and responsiveness after paying for the cellar. The pre-sale experience was great (Gabby was great), and I expect once I have woken up from the delivery and assembly nightmare, the cellar will be high quality. I purchased a moderately complicated cellar from WCI (about $20,000) that was a combination of standard vintner series racking and some custom racking. My issues started with delivery - they delivered the wine cellar to the wrong address. Instead of where I currently live in Michigan they delivered it to my old address in Minnesota. It took multiple calls and emails before I could get it re-directed, and even after that I was left to wait with my breath held that it would eventually show up. There was no updated tracking information from fedex or any way to know the status. After two weeks it finally showed up. Then the fun really begins. Two giant pallets of boxes were unloaded in my garage. Well over 50 individual boxes. But, there was no packing slip or any sort of list of what was being delivered. Just 50+ boxes with vague writing on the outside. I had no idea (and as of this writing still have no idea) if I was delivered what I paid $20k for. I have sent multiple emails to WCI and not gotten any meaningful response. They cannot provide me any sort of list of what was sent, what is contained in each box, how these boxes correspond to my cellar design, and how it is supposed to be assembled. I have placed multiple calls to the company (a manager named Tony Wilke) and have not gotten any response. My trim carpenters are on site and sifting through the boxes to try to figure out how to assemble the cellar. It is truly unbelievable. I can't imagine this is the way they have historically done business. It simply couldn't work this way. Needless to say, I am not a happy customer and would never recommend WCI as a source for a larger, complicated cellar. If you are buying a few racks I am sure they are fine, but steer clear if you are planning something more extensive. I am hoping that this post might prompt them to call me back.

Extremely disappointed! I purchased the 9 bottle wine rack. It arrived today and I assembled it. It is not trivial assembly and they suggest “Nail gun recommended!” Indeed. In order to drive the nails straight without breaking the already assembled parts I drilled pilot holes for every nail. Even slight hammering on the nails shook apart the support bars that are only stapled in; Really! and there are the bars that are supposed support the wine. The item is poorly made; likely not in China. I have assembled many pieces of complicated furniture made in China and have never encountered anything this shoddy. Also, it is expensive. If it had been $18 I still would have been disappointed. I advise: do not buy these wine racks. Buy some sticks and screws from Lowe’s and make your own; it will have to be better and sturdier. I am so disappointed, after waiting six weeks for this poorly made item: just plain shoddy! So sorry to have to write this. Alen The customer service person emailed me expressing their concerns about my disappointment. He offered to have sent to me a fully assembled unit to compensate for my inconvenience. The prompt and effective remedy was greatly appreciated and I have Graciously accepted the offer. This is indeed excellent customer service. Thank you. Allen

I purchased the 3' Vintner Series Individual Diamond Bin kit last September, and it is finally assembled. The assembly experience was thoroughly disappointing. When the first shipment arrived, several pieces were stuck together, and most of the remaining pieces had noticeable flaws in the finish. It seems to have missed quality control, and the kit was packaged before the finish was dry. It took multiple replacement shipments to get the right pieces with finish quality good enough to use. My woodworking skills are limited, and after hitting a couple assembly dead ends, I hired a friend who does remodeling in multi-million dollar houses. The grids wouldn't fit into the side grooves, so the guide rails had to be pried loose (i.e. break the glue) to allow the grids to fit. In addition, the rails were too long on one of the sides and had to be cut down in place so the side could actually be attached to the top and bottom. To do this in a way that does not damage the finish requires advanced skills. We have no idea how this kit actually made it out your door. Fortunately, the finished product looks good - but it took a lot of custom work to get it assembled. For this kit in particular, you should suggest hiring a finish carpenter or cabinet maker for assembly.

The wine racks purchased from Wine Cellar Innovations were just what our new wine room needed. Every time I open the door, I get the soft scent of unfinished pine. I just want to hang out in there far longer than is practical. They really make my wine room.