Wine Cellar InnovationsReviews of winecellarinnovations.com

I just completed the assembly of two Vintner Series Wine Rack - Individual Bottle Wine Rack - 2 Columns Top Stack with Lower Display last night. They look great added to my bar. There were three main issues: 1) The instructions were for the top display Vintner racks and my racks are the lower display models so the instructions were of marginal use as I had 4 spacebars and 4 stackable beam supports left over. There was no place to put them on my design which was very confusing at first and I am an avid woodworker. I had to refer back to my purchase order picture to determine the orientation of my racks. 2) All of the spacebars had either wood ridges or extra paint on the cutouts that I had to trim with a razor to get them to sit flush during assembly. 3) The most important part of the build is ensuring the legs are square so the rack stands without teetering. I had to use a framing square and wood clamps as the pre-slotted locations for the spacebars did not always align. This would be a problem for someone without these tools. I used a nail gun for assembly as a hammer and nails would destroy the product. In all we like the way the racks look and the style is exactly what I wanted. I will apply putty to the visible nail holes and touch up the paint for a finished look. I will consider these racks for our next storage expansion.

I bought semi-custom racks from Wine Cellar Innovations for about 200 bottles for a wine cellar I built. I was very happy with the result. The racks were nicely stained and look very nice. The price was excellent and they had lots of options. They shipped promptly and were well packaged. I bought them about 2 years ago and they have held up beautifully (light use). They also followed up personally (actual human, not auto email) to make sure that I was happy with my purchase. I would absolutely purchase from this company again. The one downside and the reason I deducted a star is that assembling the racks was a giant pain and the instructions weren't very good. The interlocking pieces fit together so tightly that at first I thought I was doing something wrong. Eventually I got them to fit by wrapping the pieces with towels and walking on the joints, which actually worked quite well. I did get the optional compressor and nail gun and I think this is absolutely mandatory. Otherwise you would have to drive hundreds of tiny nails by hand.

I chose the redwood individual bottle racks and love it. Once you carefully review the assembly instructions, it's easy to put it together [with a brad gun]. I did not choose the lacquer finish but ended up doing it myself later - wish I had ordered it finished. One section had missing parts but a phone call had them expressed to me the next day.

Our wine racks came very quickly and they arrived safely packaged. We had a little trouble with some of the "brackets" which were nailed on crooked but we were able to remove them and reattach. The style and finish are just what we were looking for.

We love our wine rack, but it was a little tricky to assemble. We ended up hiring our handyman since it was suggested to use a nail gun and we don't own one. Customer service is phenomenal. I got very quick replies to my questions before and after placing my order. I am impressed with the level of communication. I would recommend buying racks from Wine Cellar Innovations if you are OK with having to do the assembly yourself or hire it out. The end product is very nice and suits our needs perfectly.

WCI was great to work with; the design specialist that worked with me was patient and responsive, as I changed my design a couple of times. After we finally completed the order, the delivery was fast and the assembly was easy with my airgun and the racks look great. I am building other wine cellars for friends and will use WCI again.

Racks are easy to assemble and have many flexible sizes allowing you to fit in any space. Customer service has been great as well. I have purchased many times and slowly built my wine rack into a wine cellar

All in all, a very good experience. There were a few issues with being shipped the wrong product (ordered 4 foot racks and received one section as a 3 foot rack), but I was able to chat with a representative online to resolve quickly. They rush shipped the correct pieces and even set up a pickup from my house for the pieces to be returned. They turned what could have been a huge hassle into a simple few day delay. The racks are nice quality and were quite easy to assemble with my nail gun. Now we are ready to expand our wine collection!