Wine Cellar Innovations specializes in the design, build, manufacturing, and installation of wine racks and custom wine cellars for both residences and commercial retail establishments.
Wine Cellar Innovations (winecellarinnovations.com) has 311 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Home & Garden Services · Lockbourne, Ohio
Excellent
Home & Garden Services · Columbus, Ohio
New
Home & Garden Services · Avon, Ohio
Average
Home & Garden Services · Tipp City, Ohio
Average
311 approved reviews, newest moderated first
Bill F.
I recently received two wooden wine racks. The installation instructions were among the worst I have ever seen. It took two of us two hours just to get the first one assembled. Once done, we realized that some of the key parts were different lengths so I can't stand it up. I can only lay it on its' side. I am returning the second unit as it is not worth the money.
Peter J.
Easy to use … selection, ordering, receipt, install … the whole process. Nice value … quality, appearance and price. All promises and commitments were met.
Lynn B.
Placed order for wine cellar door on/about 3/26/2021 and told that the order would take 6-8 weeks. I contacted them on 5/16/21 to find out when the door would be shipped. On 5/17/21, I was initially told July. When I asked why isn't it coming in May since I ordered in March I was then told the door would be ready in two weeks. Then I recieved another email stating the door wouldn't be ready until Mid June. I suspect the order was forgotten and instead of being honest, I am getting the run around. I am hoping the door arrives in June and is perfect, so my contractor can finish the work, this door has caused a 3 week delay to my basement renovation, so far. Customer Service leaves a lot to be desired.
Response from Wine Cellar InnovationsMay 27, 2021
Hi Lynn! We apologize for the extended wait period for the door to finally come in. Our primary wrought iron artist has been unable to meet multiple deadlines. We had to use a secondary source in order to complete your door. Before he could start on your door, he still had a couple of projects he still had to finish. We tried to get the order rushed but to no avail. We are trying our hardest to get you the door as soon as possible. We understand your frustrations and hope that you will continue to work with us now and in the future. Take care, and we sincerely apologize.
Lawrence W. D.
Horrible experience. We’ve been waiting for our cellar to be competed for nine months with poor customer service, attention to detail and project management. Do not sign a deal with them if you want your project done on 2021
Response from Wine Cellar InnovationsMay 20, 2021
Lawrence, We understand you are currently unhappy your cellar is not complete, but the timelines you are stating are incorrect. You placed your deposit for your order on 12/31/20 and you were informed production would take 10-12 weeks and we installed your order on 3/29/21. One of your pieces of glass was bowed so we processed a replacement for it. Upon arrival the replacement part was not the piece needing replaced so a second replacement was ordered and shipped this week and will be replaced in the near future. The additional time you are referencing is related to the actual construction of your cellar, which is a service we do not provide. You asked for a reference for someone who could handle both the remodel and the cooling for your space, which we provided to you names of people we have used in the past for those services. You are unhappy they took longer than you wanted to build the room out, but you were under no obligation to utilize those referenced sources if you had someone else who could have completed your space quicker. Those companies are not employed by Wine Cellar Innovations, nor did you send any payment to our company relating to their services. We are sorry they took longer than you wanted to complete your remodel, but as for our production time we produced the product within the timeline stated to you with the exception of the replacement piece of glass.
Harry C.
We had a very satisfying experience with Wine Cellar Innovations. They completed the work on time, and the results are lovely. The installers are plainly A+ carpenters and a pleasure with whom to work.
Iliana
Love love my new wine racks, delivery was fast and they are light and easy to install. Converted my old pantry into a wine closet.
Lisa R.
The wine cellar is amazing! The design consultant was incredible, professional and helpful. I had to make a small redesign to it before ordering and it was easy and quick. I had a great experience.
Steve S.
I recently installed a wire rack system from WCI. It was easy to install and looks great. WCI support was there to answer my questions and, in my case, send some additional hardware to accommodate my particular installation. All in all, a very good experience and great product at an affordable price. Steve Surber Winchester, VA