Wine Cellar InnovationsReviews of winecellarinnovations.com

Two racks ordered arrived as expected – no problem there. Nice quality. I decided to put them together with screws instead of the nails provided (the nails seemed inadequate). I just used a drill to put in pilot holes and an electric driver to drive in the screws. Took a little longer but I am pleased with the results. The top rail pieces if installed would block the use of the top row for bottles so, I didn’t use them as designed. The brackets to attach the racks to the wall were fine but the provided screws too small (short). I used longer screws (had some from the assembly) to attach the brackets to studs and put the two racks I bought side by side. I then tied them together using one of the top rails I didn’t install. The results are a pair of nice looking and practical racks that are nice and stable.

Our story is that we searched far and wide both retail and Internet for a wine rack that would fit in this closet but to no avail until finally we discovered your fabulous company! This unique Innovation hosts all of our wine that we need access to on a regular basis for entertaining guests. Thank you so much for creating an alternative and for accommodating our needs. Your customer service, shipping and delivery, telephone agent access and product quality exceeded our expectations. We would certainly do business with you again and have recommended your company to some of our friends. Charley

I chose the redwood individual bottle racks and love it. Once you carefully review the assembly instructions, it's easy to put it together [with a brad gun]. I did not choose the lacquer finish but ended up doing it myself later - wish I had ordered it finished. One section had missing parts but a phone call had them expressed to me the next day.

I purchased the Vintner series, Rustic Pine in Midnight Black color. The quality of the racks was exactly what I expected and the assembly was really easy with the online instructional videos provided by Wine Cellar Innovations. My client was very satisfied with the final product and I thoroughly enjoyed working with the racks and Wine Cellar Innovations.

I ordered a custom wine cellar from this company. $16,000, in select hardwood - African Mahogany with a walnut stain. Here's a brief on my experience: Approximately 30 boxes received, unnumbered. Had to open every box only to find no detailed instructions and critical missing pieces including the brad nailer. The worst stain job i have ever seen (and i am a qualified woodworker for over 20 years), they didn't prep the wood and applied a water-based stain so the work was blotchy and made the surface extremely rough due to raised fibers. Worse, they packaged everything when the stain was still wet, no paper in between pieces so everything was stuck together. Upon separating, several pieces got damaged. Several pieces were just built incorrectly reflecting seemingly zero quality control post manufacturing and before shipping. Custom drawers cabinets - two slider rails are having a quality issue and the plywood at the back was too big. Called them - didn't hear a word of apology. Said they were willing to "fix." Would send an installer sometime next week so he could review and then try to fix. Meanwhile i lost a whole weekend trying to install the defective stuff only to give up halfway after the issues just kept piling up. And now i have to wait for days and weeks while my bar area looks like a junkyard waiting for these guys to try and fix? And then they would fix yet again on my time? And the VP made it seem like he was doing me a favor by "paying for the installer to come out and check things out." I told then to just take the whole thing back. Nope - its custom they said so they can't take it back. If only they would have taken care of the quality issues, and had some semblance of customer service, the product itself isn't bad. But what's the point of a good product if there are so many manufacturing defects? Here's my advice: Think twice before you buy from this company. They say they have been in business "30 years" - maybe my order was just an anomaly - but for the number of problems i had, i doubt it. And remember this was their best series- Vintner. I shudder to think of the quality of the other series.

The variety of products available is the most distinctive positive feature of Wine Cellar Innovations. I found the perfect rack for my space and tastes. The prices are really good, shipping is quick and my rack arrived in perfect condition. Assembly would have been easier if I had a nail gun, but I managed to get it done with a nail set and some patience.

Do not, do not buy this at all. It's a worst wine rack ever. The materials are cheap, everything doesn't stay together.

I was looking for help furnishing my wine cellar and reached out to Wine Cellar Innovations. My experience couldn't have been better. Over a series of emails, I let them know what I wanted and the measurements of my cellar and they presented me with options. Ease with a personal touch couldn't have been any better. Assembly was also easy as they sent a compressor with nail gun to finish the rack assembly. I couldn't suggest any stronger to go with Wine Cellar Innovations!