Wilson CarterReviews of wilson-carter.com

Jeans weren't the best quality. Still trying to return them. Certainly not an easy returns policy. Emailed twice before i got a reply asked me to email problems and then emailed again for me to send pictures of the problems. Feel unsure that if i do return that i will receive a refund. Avoid. Since posting this report wilson and carter refused to allow me to return the item saying that my reasons were not justified but they would offer me a 10% refund and keep the jeans. I have not received the refund, obviously. Still avoid at all costs

Do not use this company. A total scam. Not what I ordered, dreadful quality and impossible to get money back. Theft on a grand scale.

Very disappointing experience, I would not use again. The dress I received was not as expected, particularly the quality, which was disappointing given the price and how it was presented on the website. The sizing was also incorrect. The website gives the impression of being a London-based company, but my order was actually shipped from China. I also faced return shipping costs and a frustrating process when trying to obtain a refund. Ultimately, I had to raise a card dispute to recover my money. Thankfully, this was successful and I have now received a full refund. Very disappointing experience and customer service. I would not use Wilson & Carter London again and would advise others to avoid.

Absolutely rubbish quality clothing even though they’re charging premium prices. Nothing like what is advertised. Returns process is basically non-existent and when you complain they offer you a slight discount instead. It is a massive scam and I’m so angry that they can get away with selling such rubbish.

Extremely disappointing and misleading I would give zero stars if that were possible. The quality of the item I received was very poor and did not meet my expectations at all. What has made the experience considerably worse, however, is the return process and the information presented when I placed the order. The website gave me the impression that this was a London-based company and advertised returns as easy, straightforward and free. Only after I wanted to return the item was I told that their local warehouse cannot process customer returns and that I would have to send the item to a return facility in Asia. That is a very significant difference from what I understood when making the purchase. International return shipping, customs and lengthy transit times are obviously not what most customers would understand by an “easy” and “free” return. Had I known before ordering that the return would have to go to Asia, I would never have placed the order. I was offered either a replacement or just 15% cashback, rather than the full refund I requested. I do not believe I should have to accept a partial refund for a product I am unhappy with, particularly when the return arrangements were not made clear to me before purchase. I am also very disappointed by the apparent lack of transparency about where the company operates from and where returns actually have to be sent. I would strongly recommend doing your own research before ordering. I personally would not rely solely on the reviews displayed on their own website, as my experience has been completely different from the positive impression those reviews give. My experience has been poor product quality, a return process that was very different from what I understood from the advertising, and a resolution that I do not consider acceptable. Very disappointed and would not order from this company again.

The shoes I ordered were horrible so I requested a refund. I’ve been offered an alternative product and keep the shoes, 20% refund and keep the shoes, then a final offer of 30% refund and keep the shoes… I don’t want the shoes (they’re awful), I want a full refund, however this scam company are trying anything to avoid a refund and are trying their hardest to just make me give up! Absolute joke of a company.. I only wish I’d read the reviews on here before ordering!

I would not recommend anyone to buy from this company. No way was I going to get my money back for shoddy jacket. Email responses were appalling, slow, evasive, avoidance tactics. Then I was offered 10% cash and keep the goods, then 20% or choose something else to the value. So I chose a “genuine leather bag. What a joke! When it arrived I checked the Chinese manufacturer. My bag at £69.99 was being sold at $18 and it is “faux” leather. Absolutely fraud I has taken 3 weeks to make any progress

Awful. Product nothing like as described, cheap and nasty. Despite repeated attempts to send back they clearly have no intention of accepting the return.