Wildflower CasesReviews of wildflowercases.com

Yas so great yas

Customer service is horrible to reach and why is it taking forever to ship my order. Order 8/17 and “shipped” 8/20 and still no tracking update.. I reached out to customer service and was told it was leaving their warehouse within 24-72 hours… why even state it’s shipped when it technically wasn’t.. I’ll just order from urban or another accurate website if I love the case.. but wildflower get it together… y’all really suck and don’t blame Covid because I’m getting my other shipments perfectly fine

There's a reason they have an F rating with the BBB. I sent an inquiry to their "customer service" in relation to an order I placed just moments earlier. Thinking that they'd get back to me in a reasonable time frame, I didn't worry too much about it. After three days and follow up emails, I finally received a reply, but it was too little and too late. Their entire customer service model is juvenile. They blame COVID as the reason why they're unable to answer an email within three days. I'm sick of businesses just using that as an excuse for poor customer service. What was their excuse when they couldn't be bothered to reply to any customer complaints sent to the BBB before COVID? Here's some advice. You should realize it's often the parents of your customers completing the transactions. Having hearts and xoxo in your emailsbis cute and everything, but it doesn't replace a reply to a paying customer in a reasonable and timely manner.

My daughter loves these cases for some reason, so I purchased one for her birthday. I never received an order confirmation email, so I emailed their support all my info and a screen shot of the order confirmation page. It took them 3 days to respond, and then they just asked for the same info I already gave them. Two days later, no reply so I emailed them again. The phone did show up on time and it is average at best, a bit on cheap looking side, but their support is horrible.

I think the cases themselves seem great, but the company lacks customer service and a will to genuinly aid customers. I ordered my case in the first week of January. It was on sale, and I got it because I didn't want to spend a ludicrious amount of money on a case and company I had never bought from before. I am grateful I did not purchase a $60 case because the case I purchased has not been delivered. My tracking number says that it was delivered, but I never recieved the case. I have contacted WIldflower many, many times throughout my search for the case. They only suggested I file a claim as if they didn't believe me. I understand that they do not work with the USPS post office, but I would think that with such a big company, they would be able to refund me my $12 since they refused to file a USPS claim themselves. It has been almost two months and I have spent wayyy too much time attempting to contact this company and USPS. Do not get these cases, it just isn't worth the risk if there is a defect.

Seeing all of the negative reviews is surprising. I’ve never had any issue with my cases and I’ve ordered from them about 3 times now. The quality of the cases are nice and the designs are really cute. I would also like to think the cases are pretty protective. I’ve dropped my phone a few times and didn’t see a scratch.

Crappy case; crappy return policy; crappy rating from Better Business Bureau (F). DOn;t buy from these people. Cases are way overpriced and poor quality (for protection purposes). Their return policy is 15 days!!!! How will that work during Christmas. And their customer service is totally non-responsive.

Do not expect any sort of reasonable customer service from Wildflower. We bought the wrong size by accident, wrote within 5 minutes of the order, but they would not change order. We then purchased the correct size so it would be here by Christmas. However, they would not accept a return for the iPhone 11 case even though we purchased an iPhone 12 case. Said we were beyond 10 days (they counted Christmas ever through New Years. So we are out of luck. Buyer beware and check out all of their Better Business Bureau complaints. I should have researched them better.