Sara Cristina E.
sneaky clearance fees. Wrong item which Took over a month to come
I paid expedited shipping on over $300 Worth of hair and waited over a month to get it. Not 5 days as I was told. I get that it’s china and it might take longer but over a month?! And when it arrived guess what? WRONG ITEM entirely. Curly weave when I ordered wavy and the extensions were 10 separate pieces when I ordered a one piece clip in. It wasn’t here for any of the events I needed it for and upon arrival they wanted 60$ for Chinese customs clearance fees...Which they did not warn might come up despite the delivery charges I was paying for. I got a text only the day when it was being delivered to give them the clearance fees too. no warning even a day ahead saying have money ready or you wont get your delivery after over a month of waiting. What if I couldnt pay. Like what if my cards didn’t have that on it? Or I couldn’t find $60 in a matter of hours before delivery? I wouldn’t get my delivery after waiting !! NEVER EVER AGAIN will I purchase from you!! I don’t even wanna use the product at this point because I’m like $400 out now. What B.S! Such a scam. I’m so upset with this company and how much extra money they took from me during the Christmas season when it hurts most too. Refund wise they give you full refund if cancelling after 24 hours...70% of the amount within 24-72 hours and after 72 hours 30% of your total. Once order is shipped out tho can’t get refund !!
Response from wigsbuy.comJan 18, 2019
Hi, So sorry to hear you had some problems on your order, could you please let me know your correct reference number so that I could be able to help you? You could also email us at [email protected]. Have a nice day.


