wigsbuy.comReviews of wigsbuy.com

Not a generic response when I reached out. I felt that personal connect as opposed to the usual robotic generic response. Greatly appreciated that.

Really terrific quality. Hair is easy to style and looks lovely in person and on Zoom calls. Only area that needs improvement is better communication about when the items will actually arrive.

This was an interesting experience, I felt that the wait seemed really long but what had me worried was the (Solving) that was on the tracking for a week or so. I super appreciated the fact that when I contacted them about the issue they got back to me quickly and professionally. When I finally got the shoes the box was in bad shape but the shoes where perfect. Over I was happy with my experience. I will definitely try it again.

1/24/19: Since my below review, I was contacts and told I would receive a $20 refund. 1/23/19:I ordered a "Natural dark brown wig" and received a synthetic light blonde/grey colored wig. I contacted CS and explaining my issues and this was the response I received:I have seen the pictures you sent. To be honest, there is no big color difference. But as the light,screen monitor, sometimes little color difference is inevitable. Is it possible, you keep the wig? we can offer $8 as discount for you. Or can we change the other color or the other items for you? As the wig was processed from raw material after you placed the order, so if you only return for refund, we need to revoke the free shipping beenfit and part of the labor cost, so the refund is $45. Is this for real?!? the fact that her computer screen sucked and she claimed she couldn't tell a big difference is BS. I sent multiple pics in sunlight with the picture of what I supposedly ordered. Difference was night and day. Then the options they gave me where I still would have to pay for manufacturing??? I immediately responded with even more pictures and said me paying for something that was clearly no what I ordered is unacceptable. That was 4 weeks ago. I never got a reply. DONT WASTE YOUR MONEY!!! THIS SITE IS A JOKE AND YOU WON'T GET WHAT YOU THINK YOU ARE ORDERING, THEN THEY WON'T REFUND YOUR MONEY.

I ordered one of the human hair wigs on 12.6.18. By 12.27.18, I had not received the product and emailed customer service to ask for an ETA. Within 24 hours, I received a response letting me know that supplies needed to create the wig were backordered and gave me the ootion of waiting a few more weeks or getting a complete refund. As I wanted the wig for a special occasion that next weekend, I chose the refund. From the other reviews I have read, I expected to have to fight for the money. Checked my credit card today and saw the entire refund had been credited. My only beef at this point was the lack of communication but when scrolling through my junk email file, I saw an email from wigsbuy.com from 2 weeks prior alerting me to the issue with the supplies. I gave 4 stars for communication and customer service, removing one star for not actually getting the product as ordered.

Lots of choices to pick from

Long Story Short... I saw a BEYONCÉ BIG BOUNCE BEAUTIFUL WIG. ORDERED, 2-3 DAY SERVICE (Did not see/ notice any other shipping timeframe or that this is NOT kept INSTOCK AT WAREHOUSE) The next day made aware it would take approximately 15 days, CANCELLED IMMEDIATELY because expecting 2-3 day ship time. Cancellation issues arose b/c misinterpretation SHERRY IN ACCOUNTS MANAGEMENT CONTACTS ME (Instead of letting the issue a stalemate) WILLING TO REFUND FULLY, DUE TO THEM WANTING THEIR CUSTOMERS TO KNOW HOW VALUED THEY ARE TO WIGSBUY.COM. WIGSBUY.COM IS A REPUTABLE COMPANY, WHO NOT ONLY VALUES THEIR CUSTOMERS, BUT THEY WANT TO SEE HOW IMPORTANT THEY ARE. ( When my order issue arose SHERRY jumped in to settle the problem QUICKLY!) IN TIME OF DOUBT, CONTACT THEM IMMEDIATELY ( 24 hrs ) So they can work to make it a great outcome. THANKS SHERRY @wigsbuy.com!!! Sincerely, Tonya Sample Ring-- Tonya S R

I posted a 1 star review o/a 11 April because of my disappointment in the wigs I had received and Wigsbuy's failure to respond to my emails. Since then, I was contacted by SHERRY who made it a priority to resolve my issue. She contacted me several times to ask how I wanted to be compensated and ensured that I received a refund. I appreciate that Wigsbuy followed up and treated me like a valued customer. Thanks Sherry