wigsbuy.comReviews of wigsbuy.com

It's not nearly as bad as I thought it would be. Wish is read reviews before buying but oh well,it's almost the right colour, almost the correct style,it's a bit boofy,I might try thinning it out. Might wear it to the shops but nowhere else.My advice,read reviews I got 2 amazing ones from milk and honey and the cost was only slightly higher

I purchased crochet braid hair and am very satisfied with it. It took about 4 weeks to get it, but it was worth the wait. This is the best crochet braid hair I've purchased so far and I'm very happy with it. I ordered 1 pack to see what the quality is like and then ordered another 2 packs to make a full head. Hopefully, the next batch will be the same high quality. Sorry about the other bad review, but at this time I can't join them because I'm completely satisfied with my purchase and will purchase from them again.

Worked with me to make my purchase right.

Although I was not happy with the wig I ordered....and posted a negative review on Trustppilot, I would like to post an update. Wigs Buy refunded the amount I paid, so I am thankful for their followup with me and their willingness to resolve the problem to my satisfaction.

I ordered two wigs from the Wigsbuy on March 24th. The shipping time on the website said 5-10 business days. when the item wasn't received I contacted the seller and they told me that it was shipped on April 8th and provided a tracking #. However, when I tracked the item on April 12th, I received a message that there is nothing to track. I then googled the company and now realize that other buyers have waited months for their orders to arrive and when it does arrive it's nothing like advertised. Stay away from this company. I thought it was an American company and not based in China. Luckily I paid via PayPal and have escalated my complaint to Paypal so hopefully, I will receive my money back. UPDATE: I have received my product- 3 weeks after placing the order. The quality was not bad and the hair style was as advertised. I will increase my rating to 3 because I still think the website was misleading about the timeline.

I ordered an expensive human hair Marilyn Monroe wig. The picture showed a blonde. Marilyn Monroe was blonde, probably the most famous blonde in the history of the world. Wigsbuy sent me a black wig. It turned out that I had somehow managed to order a black wig by some kind of default. I wrote the company and pointed out that I wanted a blonde wig. I had a long series of unresponsive and unhelpful emails before a service representative named Sherry gave me a responsive email showing me that she understood the problem and wanted to fix it. The best resolution Sherry could offer me was to refund me 85% of the purchase price, but I had to ship the black wig back, notwithstanding that Sherry told me that Wigsbuy could not use it for another customer because all wigs are made in response to orders and no inventory is kept. Adding up the COD cost for the black wig, the shipping cost of the black wig back to China, and the 15% loss on the cost of the wig, I had lost $195.52 Canadian on the transaction and did not have the blonde wig I had wanted. In contrast, around the same time, two other companies--Unique Vintage and The Soccer Shop--had made mistakes sending me what I'd ordered, and they volunteered without my asking, to let me keep what they'd shipped in error. So the resolution with Wigsbuy was much better than what I feared at first when the email exchanges started--which was that I had ordered the wrong wig, and would have to suck it up--but it was still an expensive resolution for me. I think that if I had not been persistent, I would not have had a resolution. I also think that if they had a better and clearer website, the mistake would never have been made in the first place. I think there should only be a blonde Marilyn Monroe wig available, and if they want to sell other color wigs, give them a different name. Whoever heard of a black haired wig for Marilyn Monroe?

PLEASE DONT BELIEVE ANY REVIEW UNLESS IT ACTUALLY HAVE A REALLY PERSON PIC. I ORDERED 3 WIGS GOT THEM AND DIDN'T LIKE THAT THEY LOOKED FAKED. I CONTACTED THIS COMPANY SINCE THEY TELL YOU TO CONTACT THEM FIRST BEFORE RETURNING. SENT A VERY NICE EMAIL EXPLAINING THAT THE WIGS WASN'T WHAT I LIKED AND WOULD LIKE TO RETURN THEM. I HAVE NEVER EXPERIENCE SUCH POOR CUSTOMER SERVICE. THEY REFUSED TO EXCEPT THAT I DIDN'T WANT THE WIGS. wANTED ME TO TAKE THEM TO A HAIR STYLES ETC. OFFERED ME $50 DOLLARS BACK AND 10% OFF MY NEXT ORDER WITH THEM. I HAVE EXPLAINED IN 4 EMAILS I DON'T WANT THE WIGS JUST MY $140 BACK. THEY FINALLY SENT ME A EMAIL SAYING THEY SORRY THAT I HAVE REFUSED THE 60% WHICH THAT ISN'T WHAT THEY OFFERED. THEY SENT ME THESE CRAZY INSTRUCTIONS ON HOW TO RETURN THE WIGS WHICH WAS TOTALLY HARD TO UNDERSTAND. I DIDN'T REALIZE THEY WHERE COMING FROM CHINA!!! SO IM SENDING THE WIGS BACK TOMORROW AND WE WILL SEE WHAT REFUND I GET BACK. ALSO THEY WANT TO KEEP TALKING ABOUT SHIPPING IM LIKE IM PAYING FOR SHIPPING SO WHY ARE YOU MAKING THIS A BIG DEAL. ANYWAY BOTTOMLINE DON'T ORDER FROM THEM CAUSE YOU WANT GET YOUR MONEY BACK. After some back and forth finally got Sherry. I did my back and forth with her. She was able to get. $120 instead of the $140 I spent. I spent over 20 to send it back but was told they had to pay shipping. So needed to keep that. But I didn't get a prepaid return slip and had to pay for the return. Which came out to be over $20. But oh well I did get more back that what they tried to give. I've been getting emails asking to change my rating to a 5 or just remove this complaint. Since as I see it we gave you your money back so give us 5 stars . Well as someone who loves wigs and love dealing with great customer service. I feel that I shouldn't have had to go through the hassle in the first place. It should have never even gotten this far. So again if you want to buy beware. Hopefully this will change there way of communication with people. I still want by anything else just hope someone else have a better out come.

I was given a refund.Thank you.