wigsbuy.comReviews of wigsbuy.com

I ordered a wig from them several weeks ago. It finally arrived after weeks of waiting and the wig was appalling. I contacted the seller via email and after several emails I was finally offered a partial refund if I packaged it according to their instructions and I paid the return postage. I did this and have been waiting for a refund. I have been tracking the parcel it is now stuck in China Customs awaiting duty payment. I emailed the seller once more to tell her and have been told that I am responsible for making this payment!!! She has provided me with a link to make payment (no doubt another scam). I will now try to make a claim through PayPal as I’m obviously not going to get anywhere with Wigsbuy! DO NOT TOUCH THIS COMPANY

DO NOT ORDER FROM THIS COMPANY!!!! I ordered extensions from this company and they never gave us a receipt or anything to prove we paid them money for their product. But now an $89.00 charge from an Asian company that doesn't exist showed up on our pay pal account the day I ordered the extensions. No extensions ever arrived! And their website says ORDER thru pay pal, it's safer. They never gave us a reference number to contact them.I am obviously new to online ordering and have learned a valuable lesson.

Do not buy ANYTHING from this website. I ordered a wig and when it came in, it did not look like the picture at all. I have contacted them several times for a return with no response. Theft.

This company is a scam. Yes they provide wigs but the quality is garbage and the process to return is a circus. My mother purchased a wig during her CANCER treatment and it showed up a totally different color than what she ordered. Trying to get in touch with anyone in customer care took literally a week and then it was emails in broken English. I was told they would refund her partially and she still had to pay for shipping to return. No return label provided, nothing. Absolutely horrendous. DO NOT ORDER FROM THEM!!!

I too have been swamped with emails despite unsubscribing multiple times. As a previous reviewer has commented- it does indeed feel like harassment.

I believe they ignore requests for opening a dispute so that so they can say it is beyond the time to get a refund. The wig looks like a dead animal and not even closely resembles the photograph. It is devastating for a woman to loose her hair then have to go through the ordeal of getting a wig she can't wear. They have not contacted me period. The website implies 24-28 hours. Return policy is 7 days! A most expensive lesson. I should just put a frame around the wig to remind me to look before I leap.

ZERO STARS I would’ve given it a zero star if I could. I had bought a wig from them for my mom because her hair has been falling out and she was losing her confidence. I wanted to help her bring her spirit up and ordered this cute wig I saw on their site. But when the item came after 2-3 months it looked NOTHING like the picture. So of course I contacted their customer service. They were pretty quick to respond and sounded very genuine and friendly HOWEVER this was nothing but for SHOW. I contacted them stating problems with the wig that I received and sent pictures to show where the problems were. They then stated that they would give me a “refund” if everything was packaged back to the original box and sent to them but it turns out even after I have placed everything that had came in the box and checked it, and then mailed it. I have not gotten any response on my “refund”. It has been months and NO REFUND had came.

Havent bought anything thank goodness. But they drive me nuts with endless emails even though i keep unsubscribing .They should be reported for harassment.